Job Description

About Big River Group

Big River Group is a publicly listed company with over 120 years of experience in the timber and building supplies industries. Established in the early 1900s, we have built a strong reputation as a trusted supplier of building products and a manufacturer of plywood, hardwood flooring, formply, and steel formwork products across Australia and New Zealand.

The Opportunity

An exciting opportunity now exists at our Edinburgh North branch for a highly motivated and enthusiastic Customer Service Officer to join our growing team.

As our Customer Service Officer, you’ll be the first point of contact for customers, providing a professional and positive experience. You’ll bring strong organisational skills, a proactive mindset, and a genuine ‘can do’ attitude to your day-to-day work.

Working closely with the Office Manager, you’ll play a key administrative support role. Your responsibilities will include filing, data entry, spreadsheet management, handling enquiries, and providing general reception and sales support. You will also assist with invoicing, preparing customer quotes and orders, and other ad hoc duties as required.

What You’ll Need




Previous experience in an administration or customer service role
Proficiency in Microsoft Office applications
Sound reading, writing, and numeracy skills
Strong attention to detail and a systems-oriented mindset
A qualified and courteous manner with a customer-first approach
Reliable, punctual, and proactive work ethic
Ability to communicate effectively at all levels
Excellent verbal and written communication skills
Capacity to work both independently and collaboratively
Solid time management and prioritisation skills
Willingness to learn and adapt quickly to new tasks

What You’ll Receive in Return
Opportunity to be part of a growing international business
Ongoing growth and professional development prospects
Supportive team environment and excellent working conditions
Free onsite parking

Our Commitment to Diversity and Inclusion

At Big River Group we value equality, inclusion, and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit, and business needs.
J-18808-Ljbffr

📌 Customer Services Officer Edinburgh North Adelaide (Australia)
🏢 Big River Group Pty
📍 Australia