Temporary, full-time prospect, right in the heart of the Hobart CBD.

Your new company Hays Business Support are currently seeking an APS3 Customer Service Officer for a Federal Government agency that supports eligible citizens with international travel documentation. This is an exciting opportunity to join a team-oriented team and deliver exceptional front-of-house customer service to the public. The role will require full-time hours, be office-based, and be offered as a maximum 12-month temporary contract.

Assignment Length

Up to 12 months

Location

Hobart CBD

Assignment Details

Duties: Deliver professional customer service across front counter, concierge and phone enquiries; Conduct customer interviews and assist with enquiries, collections and document services; Complete quality assurance checks and securely managing official documents and controlled inventory; Operate specialised printing and document-processing equipment, including basic maintenance and stocktakes; Complete accurate data entry, scanning,



records management and general administration; and Manage workloads independently while working collaboratively to achieve operational targets.

What you'll need to succeed
Strong customer service skills, with empathy and emotional intelligence;
Confident communication and problem-solving skills, with sound judgement and risk awareness;
Resilience and professionalism when managing complex or challenging customer interactions;
Flexibility and adaptability to manage changing priorities and competing deadlines;
Strong attention to confidentiality, accuracy and departmental policies and procedures;
Confidence using business systems and technology, with the ability to work independently and as part of a team.
All applicants MUST be an Australian citizen AND have the ability to obtain a Baseline Security Clearance.

What you'll get in return
You'll receive an attractive hourly rate, the chance to further your skills and knowledge of customer service, and to join an agency that supports the Australian community.
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📌 Customer Service Officer Hobart
🏢 Anna Korkmaz
📍 Hobart