Archa is growing its Customer Success function. You will own the relationships, retention and growth of Archa’s most key customers, working with senior stakeholders and cross-functional teams to shape how Customer Success evolves.
You’ll drive end-to-end account management, run business reviews and identify opportunities for upsell and cross-sell, with Net Revenue Retention as a key success metric. The role sits in Melbourne, Australia, in a quick-growing startup workplace.
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