First Focus IT in Sydney seeks a high-performing Service Delivery Lead to manage a national pod of 12–15, largely within our Philippines-based team. You’ll own the operational heartbeat of a portfolio of clients, with accountability, autonomy, and practical AI/automation improvements.
You’ll influence engineers and support staff, lead SLAs and client satisfaction, and embed a no-micromanagement, outcomes-focused delivery culture across multi-location teams. Adaptable work options available.
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📌 Global Pod Service Delivery Lead — Flexible, Ai Driven Ops Sydney
🏢 First Focus It
📍 Sydney
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