Job Description

Job Description What you’ll be doing: n

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Welcoming our late arrival guests and farewell to our early departures.
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Ensure the smooth and effective running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
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Taking initiative to ensure positive and productive interactions with our customers.
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Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits, and collating the necessary paperwork for departures.
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Prepare and distribute relevant reports to relevant departments.
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Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
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Providing efficient service for guest registration and departure by checking in and out guests as required.
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Maximising guest satisfaction as well as the safety and security of the property.
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Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.
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Qualifications The must-haves: nn
Be a night owl who enjoys working with a team
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Exceptional customer service & communication skills
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Excellent time management skills and the ability to work autonomously
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A hands-on team player with a can-do attitude
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Initiates contact and establishes rapport easily
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Willingness to take ownership and have the initiative to carry out different tasks as required
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A valuable understanding of finance and accounting practices
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The ability to coordinate multiple tasks whilst maintaining attention to detail
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Your Responsible Service of Alcohol (RSA) Certificate.
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Knowledge of Opera Cloud is a bonus
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Full Tasmanian Drivers License
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An ability to work 11:00 pm to 7:00 am and the flexibility to work weekdays, weekends and public holidays
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Additional Information In return we will offer you… nn
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
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Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
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Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
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Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
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An prospect to be part of a fun and supportive team who love what they do!
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📌 Night Auditor Full Time Or Part Time Devonport
🏢 Novotel
📍 Devonport