Senior Business Analyst, Contact Centre Tech Hybrid Brisbane

16 Oct

Iag

Brisbane

16 Oct

Iag

Brisbane

IAG is seeking a seasoned Business Analyst to bridge business demand and technology for its contact centre transformation. You will unpack requirements, shape epics and user stories, and provide transparent estimates to support sprint delivery.

You will work across NICE CXone, Cisco, IEX WFM and AI capabilities, ensuring requirements are technically grounded and measurable. The role demands solid facilitation, documentation, and stakeholder management in a quick-moving, hybrid delivery environment.
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📌 Senior Business Analyst, Contact Centre Tech Hybrid Brisbane
🏢 Iag
📍 Brisbane

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Senior Business Analyst, Contact Centre Tech Hybrid Brisbane

Senior Business Analyst, Contact Centre Tech Hybrid Brisbane

Reply to this offer

Team Member - Hillarys

Team Member - Hillarys

2027 Customer Success Manager, Amazon Vendor Services (Sydney)

2027 Customer Success Manager, Amazon Vendor Services (Sydney)

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Executive Assistant (Perth)

Executive Assistant (Perth)

Customer Experience Manager (Sydney)

Customer Experience Manager (Sydney)

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