Reporting to the Reservationss Manager, an experienced and dedicated Reservations Coordinator to become part of our qualified and hard-working team. Working from head office based at Norths Cammeray, the Reservation Coordinator will tend to all incoming enquiries and calls for 4 of our venues! This role is soon to grow and develop with our expanding collective.
Joining us means you are part of Norths Collective which includes Norths Cammeray, The Alcott, The Greens North Sydney, The Verandah, Seagulls at Tweed Heads, Norths Fitness and Revolution Fitness.
Your key priorities will be to:
Answering and directing all phone calls and email enquiries in a friendly, skilled and efficient manner.
Ensuring you have a comprehensive knowledge of promotions and activities including in-house events, social events and corporate functions across our venues.
Providing exceptional customer service and assistance to customers.
Effectively manage all dining reservations and small corporate and social events at our venues
Ensure there is a high level of order in the booking process of small events from initial enquiry to the hand over to in-venue teams.
Provide consistent and accurate information to customers.
Liaise effectively with management and front of house staff members.
The Candidate:
A passion for people and creating memorable experiences for guests
Confident and effective verbal and written communicator
Proven experience in sales and administration
Ability to work autonomously
Skilled phone manner and proficient computer skills
Excellent organisation, time management and an eye for detail
Experience with IVvy and/or Seven Rooms highly regarded
Flexible availability over a 7 day rotating roster
Valid RSA and RCG certification
Our Benefits:
Discounted meals
Free gym membership at Norths Fitness
Free onsite parking at Norths Cammeray
Access to Norths Collective Training Academy
Extensive training and development opportunities
We are looking for the right applicants who are passionate about the hospitality industry and values being part of a supportive team. A background in hospitality, sales or reception would be advantageous.
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📌 Reservations Coordinator Norths Collective Sydney (Australia)
🏢 Sienna Chacon
📍 Australia
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