Navigating the compensation system can be complex and emotional for veterans and their families. As a Compensation Advocate in Townsville, you'll guide them through claims and appeals with the Department of Veterans' Affairs (DVA). You'll help them get their service-related conditions recognised and access compensation, medical and rehabilitation support.
You won't be expected to know everything from day one. You'll build your skills under the guidance of experienced advocates and our Team Leader Advocacy.
The role includes home and hospital visits, and some travel within Queensland and intrastate.
What you'll do
Prepare and lodge DVA claims under the VEA, DRCA and MRCA with support and mentoring
Track the progress of claims and appeals, and keep clients informed
Keep accurate case notes and client records in our CRM
Visit veterans at home and in hospital to support their claims
Work with DVA, health providers, RSL Sub Branches and other ex-service organisations
This is a permanent position based full-time in our office in Aitkenvale in Townsville.
What you'll bring
Experience in claims, insurance, workers' compensation, rehabilitation or case management
Confidence interpreting legislation and policy, with solid attention to detail
Empathy and professionalism in sensitive conversations
Advocacy qualifications (MILADC002 / MILADW002), or willingness to complete them with our support
A current Queensland C class driver's licence
An understanding of the ADF or the veteran community is highly regarded.
About us
For more than 100 years, RSL Queensland has supported veterans and their families through care, commemoration and camaraderie. Funded by Australia's largest and most successful not-for-profit prize home lottery, the Dream Home Art Union, we invest in services that help the veteran and Defence community thrive after service.
Perks
Salary packaging up to $15,900 a year, plus extra tax-saving perks
Novated leasing
Three gifted days of leave over Christmas
Fully funded advocacy (ADTP) training, onboarding and ongoing development
Study assistance and study leave for approved courses
Access to a discounts hub across hundreds of Australian retailers
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