The HR Ally seeks a Senior Service Engineer to oversee end-to-end operational delivery for its contact centre platform. You will lead L3 support alongside blended L1/L2 resources, ensuring alignment with ITIL practices and delivering robust, scalable infrastructure services.
You will drive incident, problem and change management, provide escalation support, and contribute to runbooks, SOPs, and platform performance improvements across cross-functional teams.
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📌 Senior Contact Centre Platform Engineer & Operations Lead Sydney
🏢 The HR Ally
📍 Sydney
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