Senior Contact Centre Leader — Ops, Cx & Performance Ballarat East

Senior Contact Centre Leader — Ops, Cx & Performance Ballarat East

16 Oct
|
Hire Resolve.Com
|
Ballarat East

16 Oct

Hire Resolve.Com

Ballarat East

Hire Resolve is recruiting for senior contact centre leadership across Australia. You will oversee multi-channel operations, coach leaders, and drive KPI-based performance while balancing cost-to-serve and customer outcomes.

You will partner with WFM for forecasting and scheduling, implement QA and training programs, and deliver actionable performance reports to senior stakeholders. The role offers solid career progression and a agile work setting.
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📌 Senior Contact Centre Leader — Ops, Cx & Performance Ballarat East
🏢 Hire Resolve.Com
📍 Ballarat East

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