Job Description

n
Office locations: Sydney, Canberra and Adelaide
n
Essential: Current NV1, NV2 or TSPV security clearance
n

n

Help shape digital services that support intelligence practitioners and partner agencies.

n

We are seeking an experienced Service Designer to support a major Federal Government client with offices in Sydney, Canberra and Adelaide .

n

Apply your Service Design, UX and Human-Centred Design (HCD) expertise to create accessible, effective end-to-end digital services across complex operational environments.

What you’ll do n

n
Conduct user research, facilitate workshops and lead usability testing to understand user needs.
n
Develop personas, journey maps and service blueprints to inform service design.
n
Translate research insights into actionable requirements and user stories.
n
Collaborate with Product Owners, Business Analysts, Architects and delivery teams to shape solutions.
n




Ensure services meet WCAG 2.1 AA accessibility requirements and align with digital service standards.
n
Support Agile delivery through Scrum, SAFe or Lean UX practices.
n

What you’ll bring nn
A current NV1, NV2 or TSPV security clearance — mandatory.
n
A solid background in Service Design, UX and HCD , with experience designing end-to-end services.
n
Proficiency in Figma, Miro, Visio or similar tools .
n
Experience working within Agile delivery teams.
n
Knowledge of accessibility requirements and digital service standards.
n
Solid research, facilitation and collaboration skills, with the ability to turn complex findings into explicit design outcomes.
n

n

Experience in law enforcement, intelligence, defence or other highly regulated environments will be highly regarded.
J-18808-Ljbffr

📌 Ux / Human Centred Design Specialist On Site Adelaide
🏢 Nixil Pty
📍 Adelaide