We are a boutique specialist plastic surgery practice in Newcastle, specialising in cosmetic and reconstructive surgery.

We are seeking a warm, organised and detail-focused Patient Care Coordinator to join our close-knit team.

This is a varied, patient-facing role combining patient care, surgical administration and billing coordination. You will play an significant role in ensuring patients feel supported and informed throughout their journey with our practice.

Key responsibilities
Providing a welcoming and supportive experience for patients from initial enquiry through to surgery and follow-up
Managing patient communication, enquiries, appointments and administrative follow-up
Preparing patient quotes and assisting with payment and billing enquiries
Processing Medicare and private health fund claims and following up outstanding matters
Liaising with hospitals, health funds and other healthcare providers regarding patient care and funding requirements
Assisting with front desk duties, incoming calls and referral processing
Maintaining accurate patient and billing records
Supporting the clinical team with general administration and ensuring smooth practice operations





About you

We are looking for someone who is:
Warm, qualified and enjoys working with patients
Highly organised with strong attention to detail
Confident communicating with patients, hospitals and healthcare providers
Comfortable discussing fees, payments and administrative processes
Able to work independently while contributing positively to a small team

Experience in medical administration, healthcare, hospital environments, Medicare/private health fund billing or patient coordination will be highly regarded.

As part of our growing practice, there is an prospect for the right person to expand their role over time and contribute to areas such as patient engagement, social media and practice development.

About us

We are a small specialist practice where patient care and professionalism are at the centre of everything we do.

You will work closely with an experienced clinical team in a supportive environment where your contribution will have a genuine impact on the patient experience.
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📌 Patient Care Coordinator Newcastle
🏢 Raymond Medical
📍 Newcastle