Supermarket Customer Service Manager (Checkout Manager)

SupamartIGA is a rapid growing, independent, family owned business, operating seven supermarkets across Greater Sydney.

We have a proud and successful history in providing products and customer service of the utmost quality. We are passionate about providing our customers a first hand positive experience, the freshest produce and the highest quality groceries and merchandise.Equally, we thrive and take outstanding pride in providing supportive and rewarding career opportunities for our team in a high performance and friendly culture, where staff have the ability to develop and progress.

We’re on the lookout for an experienced Customer Service Manager to join our team at Supamart Cremorne. You’ll have an awesome eye for detail, and a commitment to providing outstanding customer experiences.

To be suitable for this roleyou must:
be passionate about delivering excellent customer service and maintaining high standards;
be a proven leader who is driven to provide your teams a supportive, encouraging, safe and positive team based working setting;




have sound and proven experience in the retail sector;and
possess excellent interpersonal and communication skills and ability to develop strong relationships.

Skills & Experience required
Formal qualification plus two years full time relevant work experience or 3 years full time relevant work experience
Confident in developing and and reviewing policies, programs and procedures concerning customer relations and goods and services provided for IGA supermarkets
The ability to manage, motivate and develop staff to provide excellent customer service
Liaise with other organisational units and customers to identify and respond to customer expectations
Work efficiently and effectively with other team members throughout the group
Rostering and assisting with the recruitment process
Providing ongoing staff supervision,direction and feedback to team members along with assisting in training and reviews
Stock/Wastage control

The position will be offered at the Award EA Rate, with a regular Sunday to Thursday roster.
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📌 Supermarket Customer Service Manager Checkout Manager Sydney
🏢 Supamart
📍 Sydney