This is an excellent chance for someone with strong administrative, case management and stakeholder engagement skills who is looking to build on their experience within the Australian Government.

About the Role

As an APS4 Case Officer, you will provide high-quality case management and administrative support while working across a range of matters and engaging with internal and external stakeholders.

Key responsibilities may include:
Managing and progressing cases in line with relevant policies, procedures and legislation
Assessing information and documentation to support case outcomes
Maintaining accurate records and updating internal systems
Responding to enquiries and providing clear, qualified information to stakeholders
Preparing correspondence, reports and case documentation
Liaising with internal teams and external stakeholders
Identifying issues and escalating matters where required
Working collaboratively within a high-volume government setting

About You

To be successful, you will ideally have:




Previous experience in a case management, administration, customer service or government environment
Strong attention to detail and the ability to manage competing priorities
Excellent written and verbal communication skills
The ability to interpret information and apply policies and procedures
Strong computer and systems skills
A professional and customer-focused approach
The ability to work independently while contributing effectively to a team

Security Requirements
Australian Citizenship is essential
Baseline security clearance is preferred, or the ability to obtain one

What's on Offer?
APS4 level opportunity within the Federal Government
Melbourne-based role
Opportunity to gain valuable government experience
Supportive and professional team workplace
Potential for contract extensions for the right candidates
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📌 Case Officer Melbourne
🏢 Programmed Maintenance Services
📍 Melbourne