About the role

When someone's laundry floods, the first person they deal with is you. You'll take the call, set up the job, organise a technician, and keep everyone in the loop until the job is done and paid. That means the homeowner, the insurer and our crew. No two days are the same, and you'll finish each one knowing you've helped someone through a stressful week. You'll be supported by our Leadership Team, and work closely with our technicians and crews.

Key responsibilities
Answer calls and emails from homeowners, insurers and builders
Set up current jobs in our system and book technicians and equipment
Re-plan the day when an emergency comes in
Keep customers updated so they always know what's happening
Prepare paperwork such as reports, photos and quotes, and send them to clients
Raise invoices and follow up payments
Keep the office running smoothly

About you
Have experience in a busy admin, reception, customer service, hospitality or scheduling role
Are friendly and calm on the phone, even when the caller isn't




Like being organised and get satisfaction from finishing what you start
Write a clear, skilled email
Are comfortable learning recent software
Turn up, follow through and take pride in doing things properly

About us

We help people get their homes and businesses back after water damage, mould, fire and smoke. We work for insurers, builders and property owners across Melbourne from our base in Carrum Downs. We're a new business built on over 20 years experience in insurance restoration. We're building this business properly from day one, with the right equipment, the right training and good people.

Benefits
Monday to Friday, business hours
Free parking, close to EastLink and Peninsula Link
Laptop and phone provided
Your first two weeks include time out on jobs with our technicians, so you see what actually happens on site
Paid industry certification
A real say in how a growing business runs, with room to grow alongside it

📌 Office Coordinator – Full Training Provided Carrum
🏢 Leading
📍 Carrum