IT | Melbourne
Closing date: 07/11/2026
QANTM Intellectual Property Pty Ltd
(QANTM) is the owner of leading Intellectual Property (IP)
businesses operating in Australia, New Zealand, Singapore, Malaysia
and Hong Kong under the following key brands Davies Collison Cave
Group, FPA Patent Attorneys and Sortify.
With approximately 400
employees across its businesses, the QANTM group of businesses have
a strong track record in providing IP services to a broad range of
Australian and international clients, ranging from start-up
technology businesses to Fortune 500 multinationals, public
research institutions and universities.
About the Role:
The Service Desk Engineer is a hands-on, onsite Level 1 and
Level 2 support role that is responsible for delivering a
high-quality technology experience to QANTM people.
The role is
based at the QANTM/Davies Collison Cave, Bourke Street office and
rotates to the FPA Collins Street office on scheduled days,
ensuring reliable local support across both Melbourne
locations.
This is a visible, people-focused role in a client-service
environment.
The Service Desk Engineer is expected to take
ownership, communicate clearly, work collaboratively and provide
the same high standard of white-glove support to every user.
Where
technology is affecting client delivery, the expectation is to
respond with urgency, coordinate the right people and stay with the
issue through to resolution.
Key Responsibilities:
Provide deskside support across Bourke Street and Collins
Street, including laptops, peripherals, printers, connectivity
and common workplace technology.
Support meeting rooms, Microsoft Teams room equipment and
presentation technology to ensure meetings can run
effectively.
Manage incidents and service requests through Halo ITSM,
maintaining accurate records, transparent ownership and timely
communication.
Act as a user advocate by identifying recurring pain
points,



poor experiences or avoidable friction and working with
the broader Technology team to improve services.
Coordinate and complete technology onboarding and
offboarding activities end-to-end.
Perform day-to-day administration within Microsoft 365 and
Entra ID / Azure AD within approved access and operating
procedures.
Prepare, deploy, maintain and recover laptops and
associated end-user equipment.
Apply security-first practices in all Service Desk
activities, including secure identity handling, MFA, endpoint
compliance and access management.
Work closely with the Service Desk Manager, other Service
Desk Engineers, Infrastructure and the wider Technology
team.
About You:
Practical experience in a Service Desk, desktop support or
end-user computing role, with confidence handling Level 1 and
Level 2 issues independently.
Working knowledge of Windows end-user environments,
laptops, Microsoft 365 and common workplace productivity
tools.
Sound awareness of cyber security fundamentals including
MFA, phishing, device compliance, secure access and incident
escalation.
Approachable and genuinely enjoys helping people.
Calm, responsive and professional when users are under
pressure.
Takes ownership and follows issues through rather than
simply passing tickets on.
Works well with others and values collaboration across the
Technology team.
Curious, technically minded and keen to learn.
Communicates clearly with both technical and non-technical
users.
Why Join Us?
You'll join a supportive Technology Team where you'll get
exposure well beyond basic Service Desk work.
You'll have the opportunity to learn from experienced
Infrastructure, Applications, Security and Technology professionals
while building your own capability across Microsoft cloud, endpoint
management, cyber security and modern IT service management.
If you enjoy solving problems, helping people and want a role
where you can actually make a difference to the way users
experience technology, we'd like to hear from you.
We look forward to learning more about you.

📌 Service Desk Engineer (Melbourne)
🏢 Davies Collison Cave
📍 Melbourne