Casual Customer Service Officers | Multiple Opportunities
Your new company
Are you passionate about helping people and delivering exceptional customer service?
Looking for flexible work that can fit around study, retirement, shift work, family commitments, or other employment?
Hays is partnering with a respected community-focused organisation to recruit multiple Casual Customer Service Officers.
These positions offer flexibility, variety and the opportunity to work across three locations on an ad hoc basis, providing front-line customer service and administrative support.
The role focusses on customer enquiries, administration, records management and service delivery support.
Your new role
As a Customer Service Officer, you will be the first point of contact for customers, providing professional, friendly and efficient service across a variety of channels.
You'll assist with customer enquiries, administration tasks and operational support while working within a collaborative team setting.Key responsibilities include:
Providing high-quality customer service via phone, email and face-to-face interactions
Responding to and resolving customer enquiries
Performing administrative and data-entry tasks with a high level of accuracy
Assisting with records management and customer information updates
Supporting financial administration and cash handling activities
Providing information and referrals to appropriate internal teams
Assisting with bookings, registrations and general community service enquiries
Supporting broader business operations as required
What you'll need to succeed
To be successful, you'll bring:
Previous customer service, reception,



administration or contact centre experience
Strong communication and interpersonal skills
Excellent attention to detail and accuracy
Sound computer skills, including Microsoft Office applications
Good numerical ability and confidence working with data and transactions
A positive, adaptable and professional approach
The ability to remain calm and helpful when managing challenging enquiries
Availability to work ad hoc shifts as operational needs arise
Previous experience within local government, administration, customer service, retail, banking or similar service-based environments is highly regarded.
However, it is not essential.
Full training and ongoing support will be provided to successful applicants
Current Working with Vulnerable People Registration (Employee)
National Police Check less than six months old
Current driver's licence and reliable transport
Ability to travel between sites when required
What you'll get in return
Casual hourly rate of $35 per hour
Comprehensive onboarding and training provided
Ongoing support and mentoring from an experienced team
Opportunity to develop customer service, administration and systems skills
Flexible, ad hoc shifts to suit your lifestyle
Multiple vacancies available
Opportunity to work across three unique locations
Friendly and supportive team environment
Ideal for semi-retired professionals, university students, shift workers or those seeking supplementary income
What you need to do now
If you're someone who enjoys helping people, solving problems and delivering excellent customer service, this could be the flexible opportunity you've been looking for.Apply now through Hays or email ******#*******

📌 Casual Customer Service Officer (Launceston)
🏢 Hays
📍 Launceston