Customer Service Representative
& Digital Service Representative
Opportunit
ies
Customer Service Representative
SNSW Clerk Grade
3/4
- starting annual salary $74,118
plus superannuation and leave loading
Digital Service Representative
SNSW Grade 2/3
-
starting annual salary $64,375 plus superannuation and leave loading
Location
:
Mittagong Service Centre
Please note:
This recruitment will be used to fill roles
and
create a talent pool for
future opportunities at
this specific location
only.
Looking for a role where you can make a real difference
?
We're
growing our team and building a talent pool for future opportunities at our
Mittagong
Service Centre.
As a
C
ustomer Service Representative
or
Digital Service Representative
,
you'll
help customers access services, navigate digital
platforms
and find solutions to a wide range of enquiries.
Every day, our team supports customers through expert advice, practical
solutions
and exceptional service in a dynamic, fast-paced environment.
If you enjoy working with people, solving
problems
and making a positive impact,
we'd
love to hear from you.
About you
We're looking for people who are friendly,
adaptable
and passionate about helping others.
You thrive in a high-volume customer environment where priorities shift
quickly
and no two days are the same.
You stay calm under pressure, can balance competing
demands
and bring warmth,
confidence
and professionalism to every interaction.
Whether
you're
looking for a new challenge, flexible work
arrangements
or an opportunity to support your community,
we'd
love to hear from you.
What You'll Bring
You
don't
need to have all the answers on day one
.
W
e're
looking for people with the right mindset and a willingness to learn.
A passion for customer service and helping people
The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
Strong communication
skills and a friendly, approachable style
Confidence navigating enquiries, solving
problems
and achieving positive outcomes
Strong
organisational
skills and attention to detail
Comfort using technology and learning current systems




Professionalism when handling personal and confidential information
A collaborative, team-focused approach
Adaptability and resilience in a fast-paced environment
Your Impact
As the welcoming face of our Service Centre,
you'll
help customers access the information, support, and services they need.
Through a combination of face-to-face interactions and phone-based enquiries,
you'll
deliver professional, respectful, and customer-focused service that helps people achieve positive outcomes.
In this role,
you'll
play an important part in creating an inclusive and supportive environment where customers feel valued, understood, and empowered to access the
assistance
they need.
How to apply
Please
submit
your
resume
and
cover letter
that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date:
Wednesday 21 October
**** at 9:59am
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via
******
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations.
You can check the opening hours for each Service Centre
here
.
Flexibility is
to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays).
In some situations, you may
be required
to work during these hours.




Part-time – minimum 14 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
What we offer
Personal development –
excellent development opportunities for someone ready for the next step in their career!
Excellent career growth and learning development opportunities.
Access to health and well-being programs
- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
Click
Here
to access the Role Description.
Visit the
Capability Application Tool
to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Click here
to view our approach on the use of AI in recruitment.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.
The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or
******
.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Digital Service Representative And Customer Service Representative (New South Wales)
🏢 the original
📍 New South Wales