As one of our Field Service Technicians, each day will not look the same!
Using your provided tools, you will visit various customer sites to ensure onsite resolutions for our customers.
You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.Reporting to your Territory Manager and as a key member of our Field Services team; you will undertake regular in-depth product training when you start with us, along with ongoing access to our global Technical Support Services.
With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.Key Areas of Responsibilities:Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for our customersPerform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modulesAccurate and prompt reporting of calls and activity, as well as other reporting as requiredTracking and reporting all expenses incurred in the delivery of servicesCapturing detailed customer asset information and other data required to complete any invoicing or billing activitiesParts management and organisationContinuous training online and in classroomsWork autonomously in the field and officeOwnership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA)May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periodsSome interstate travel may be requiredBasic Qualifications:Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suiteExperience in PC Hardware Maintenance and supportHigh level of mechanical/electrical aptitudePreferred Qualifications:Electro-mechanical device repair and aptitudePrevious experience in NCR or similar equipment is a plusRecognised qualification within the Electronics or IT Domain preferredTo be successful for this role, you must have:Passion for current technologyWilling to travel and complete service calls as assignedAble to work autonomously, professionally and be an excellent communicatorValid State Driver's licenseFully COVID vaccinatedExperience with electromechanical equipmentHigh attention to detailA valid Australian Permanent Residence or CitizenshipAble to commence work within a 4 – 6 week periodWhat we offer:Competitive salary packageNon-standard shift: Sunday-ThursdayOngoing training and developmentTool of trade vehicle (with some personal use)Tools/Phone/LaptopWe encourage you to visit our website and other platforms to enhance your knowledge of the business that is NCR Voyix.
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