6 month contract in Bendigo for experience Customer Service ManagerCustomer Operations Manager 6-Month ContractDrive Customer Excellence Across Key National AccountsHays are currently partnering with a well-established and highly respected Australian organisation to recruit an experienced Customer Service Manager for an initial 6-month contract, with the potential for further extension based on business requirements.This is a leadership opportunity for a customer-focused operations skilled who thrives in a fast-paced environment and enjoys bringing together sales, logistics, customer service and supply chain teams to deliver exceptional outcomes.
Working closely with major retail customers and key internal stakeholders, you will play a critical role in ensuring seamless order fulfilment, service delivery and customer satisfaction.Your New RoleReporting into senior leadership, you will lead a dedicated Customer Operations team while overseeing the end-to-end coordination of customer orders, service delivery and operational performance.Key responsibilities include:Leading, coaching and developing a high-performing Customer Operations teamDriving strong customer relationships and ensuring exceptional service standardsManaging the end-to-end order fulfilment process from order receipt through to deliveryActing as the key escalation point for delivery issues, shortages and logistics challengesCoordinating communication between Sales, Account Management, Operations, Warehousing and Logistics teamsMonitoring order performance and ensuring timely customer updatesOverseeing customer claims,



investigations and resolution processesIdentifying opportunities for process improvement and operational efficienciesSupporting compliance, quality and workplace health and safety initiativesContributing to continuous improvement projects that enhance customer experience and business outcomesWhat You'll Need to SucceedTo be successful in this role, you will have:Proven experience in customer operations, supply chain, customer service management or a similar operational leadership roleStrong people leadership experience with a track record of developing and mentoring teamsDemonstrated ability to manage complex customer relationships and stakeholder expectationsExperience working across logistics, warehousing, transport or retail supply chainsExcellent communication, problem-solving and organisational skillsA proactive approach with the ability to manage competing priorities in a fast-moving environmentStrong analytical capability and a focus on continuous improvementWhat You'll Get in ReturnInitial 6-month contract with potential for ongoing opportunitiesOpportunity to lead a critical business functionExposure to major national customer accounts and complex operationsCollaborative and supportive team environmentCompetitive hourly rateImmediate start availableWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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📌 Customer Service Manager (Bendigo)
🏢 Hays
📍 Bendigo