Company Description Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!
Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.
Job Description Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist Support and value the contributions of all team members, creating trust and empowering our people Treat guests and team members from all cultural groups with respect, sensitivity and transparency.Be an advocate of ALL: Accor's loyalty program to non membersChecking guests in and out Maintaining accurate guest accountsTaking bookings,



providing helpful information & entering reservationsAnswering guests queries in a timely and effective manner.Addressing guest requests and handling guest complaints in a positive manner.Liaise with inter departments to assist guest and advise of room moves Qualifications Previous hotel front office reception experience preferableProfessional telephone manner and exceptional customer service skillsExcellent communication, interpersonal and time management skillsA friendly and positive can-do attitude who enjoys working in a teamPrevious experience Opera desirable not essential Additional Information What is in it for you:ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

📌 Front Office Receptionist (Melbourne)
🏢 AccorHotel
📍 Melbourne