IMMEDIATE START – Full time Medical Receptionist role + opportunities to grow your skills and knowledge.
Are you a friendly, motivated professional with a passion for patient care and a background in medical reception?
We'd love to hear from you!
Northpoint Eye Care is a well established specialist medical practice located in North Lakes, and we have an exciting opportunity for an experienced Medical Receptionist to join our warm, supportive team on a full-time basis.
This is your chance to work in a fast paced, rewarding environment where your contribution truly makes a difference.
You'll play a key role at the front desk, providing exceptional service to our patients and supporting our doctors and clinical team with a variety of administrative tasks.
What we're looking for:
We're seeking someone with previous specialist or medical reception experience, ideally in a senior role, who brings a caring and professional approach to every interaction.
This role would also require a commitment to be upskilled in surgical bookings.
You are confident working in a busy, fast-paced medical environment, able to multitask and keep things running smoothly while maintaining a high standard of patient care.
If you're a great communicator, highly organised, detail oriented, and enjoy working in a supportive, team-focused workplace helping others, we'd love to meet you.
We're looking for someone who enjoys a collaborative approach to find better ways of doing things, sharing ideas, and making a positive difference.
What's on offer:
Weekday shifts (Monday to Friday only – no weekends!)
Immediate start with full training provided
Uniforms supplied after the probation period
Opportunities to expand your skills, including clinical support training




Ongoing learning and professional development – initially surgical bookings
Key responsibilities:
Welcoming and checking in patients
Answering phone and email enquiries warmly and efficiently
Booking appointments and managing schedules
Processing referrals and incoming correspondence
Handling billing and Medicare rebates
Supporting the smooth running of daily clinics
Preparing and distributing specialist correspondence
Providing general admin support as needed
Managing reception operations including EFTPOS terminals, stationery ordering, and troubleshooting basic IT issues.
Surgical bookings support (training provided)
We're looking for someone who has:
Minimum of 2 years experience in a specialist (preferably ophthalmology) or medical specialist reception role.
Previous experience in a senior reception role with confidence in managing a busy front desk and supporting the day to day running of the practice.
Flexibility with start and finish times
Familiarity with Health Track, Best Practice VIP software (or similar)
Solid computer and typing skills
A warm, helpful, and professional demeanour
Excellent communication, time management and organisation skills
Experience preparing surgical quotes, coordinating surgery bookings (highly desired)
A willingness to learn surgery bookings and assist with basic clinical testing (training provided)
A team player mindset and a can do attitude
Applications close 8th November ****; however, interviews will be conducted throughout the recruitment process.
Only shortlisted applicants will be contacted.
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📌 Medical Receptionist (Queensland)
🏢 Northpoint Eye Care
📍 Queensland