Customer Service Representative
The CompanyA well-established and fast-growing retail group, representing six successful and much-loved fashion brands, is seeking an experienced Customer Service Representative to join their Sydney Head Office team.They value their people and support career progression.
Location
Sydney
Contract
Permanent, full-time
Hours
Monday to Friday, 8.30am–5pm (1 day WFH)
Salary
$60,000–$67,000 + Super (depending on experience)
Advantages
Genuine career progression with a strong focus on internal promotionsExclusive access to sample sales60% staff discount across all brandsModern, vibrant office environmentTeam social events every third Friday
Responsibilities
Providing exceptional customer service across all five brandsManaging inbound calls, emails, and live chat enquiriesResolving customer issues with professionalism and empathyLiaising with the warehouse regarding orders and returnsReviewing and amending online ordersProcessing refunds and handling stock enquiriesMaintaining customer and gift card accounts
Key Responsibilities
Processing customer orders accurately within SAPManaging the full order lifecycle from entry through to fulfilmentResponding to customer enquiries via emailProviding order updates including stock availability and shipment statusLiaising with internal teams,



warehouses and transport providersMonitoring outstanding orders and proactively following upMaintaining a strong focus on accuracy and attention to detail
About You
Previous customer service experience (retail backgrounds welcome)A genuine passion for fashionExperience using Zendesk (preferred but not essential)Web chat / live chat experience highly regardedIn-store retail or eCommerce experience advantageousStrong written and verbal communication skillsProfessional, reliable, and a team player
Requirements
Completed a High School CertificateAt least 1 year of work experience in a customer service roleCommunicates both verbally and in written correspondence at an above average standardStrong verbal and written communication skillsDetailed listening skillsStrong customer service, interpersonal, and relationship-building skillsTime management and ability to prioritize projects and customer needsKnowledgeable in MS Office, Email, SMS and Chat
Equity/EEO Statement
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
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