Are you a Senior Support Engineer looking for your next opportunity within an established Managed Services Provider?
This is a hands‐on technical role supporting a range of client environments across Microsoft, networking, cloud, infrastructure and security.
You'll be responsible for taking ownership of escalated Level 2 tickets, troubleshooting complex technical issues and working closely with senior engineers and project teams.
The Role
Your day-to-day will include:
Resolving complex Level 2 incidents and service requests
Troubleshooting Microsoft 365, Azure, Entra ID, Intune and Windows Server
Providing advanced network troubleshooting and support
Managing and troubleshooting Fortinet firewalls, VPNs, routing and security policies
Supporting switching, wireless, DNS, DHCP and internet connectivity
Working with Cisco Meraki networking environments
Monitoring and proactively identifying infrastructure and network issues
Supporting endpoint deployments, patching and device management
Assisting with backup monitoring and recovery
Maintaining accurate ticket records and technical documentation
Providing technical guidance and mentoring to Level 1 technicians
Assisting with client projects, technology rollouts and onsite technical work
Escalating complex issues to senior engineers when required
Participating in a rotating support roster when required
About You
We're looking for a Level 2 Support Engineer, Systems Administrator or similar with 3+ years' experience in a technical support environment.
You'll ideally have:
Experience working within an MSP environment
Strong networking knowledge across TCP/IP, VLANs, routing, switching, VPN, DNS and DHCP




Hands‐on Fortinet firewall administration and troubleshooting experience
Experience supporting Microsoft 365, Azure, Entra ID, Intune and Windows Server
Experience with Cisco Meraki is highly regarded
Robust troubleshooting and fault‐finding skills
Experience managing escalated tickets through to resolution
Solid customer communication and documentation skills
The ability to manage multiple priorities and maintain ownership of your work
A current driver's licence and willingness to attend client sites when required
Experience with PowerShell, automation, Veeam, ITIL or Microsoft Dynamics would also be beneficial.
What's on Offer
Permanent opportunity within an established MSP
Broad exposure across Microsoft, networking, cloud and infrastructure
Opportunity to work on both support and project-related activities
Exposure to more complex Level 2 technical environments
Chance to mentor junior engineersClear development pathway towards Level 3 or Project Engineering
Varied client environments and technical challenges
If you're a Level 2 Support Engineer looking for a role where you can continue building your technical skills while working across a broad range of technologies, apply now or get in touch for a confidential discussion.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
Do you have hands‐on experience administering and troubleshooting Fortinet firewalls, including VPNs, routing, security policies and connectivity issues?
Do you hold a current Australian driver's licence and have the ability to attend client sites when required?
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📌 Senior Support Engineer | Msp | Networking & Microsoft (Adelaide)
🏢 Humanised Group
📍 Adelaide