The Victorian State Sport Centres Trust (SSCT) operates and maintains over $1 billion assets including four of Australia's largest multi-sport venues, the Melbourne Sports and Aquatic Centre (MSAC), the State Netball and Hockey Centre (SNHC), Lakeside Stadium incorporating the State Athletics Centre, and Knox Regional Sports Park including the State Basketball Centre (SBC).
Unlike other major international standard venues that host sport and entertainment events, SSCT venues also provide access for users at all levels, from elite and skilled athletes to school and community participants 7 days per week, up to 16 hours a day.
Through the provision of access for all, SSCT makes a unique and significant contribution to Victoria's sport sector.
Four Workplace Values underpin the work we do: Teamwork, Safety, Excellence & Respect.About the role:Leading the Customer Experience team to deliver exceptional service and memorable experiences for all patrons, members and visitors at the State Netball & Hockey CentreProviding day-to-day supervision, coaching and support to team members, setting a positive example and maintaining high standards of customer serviceManaging customer enquiries, resolving complaints and escalating issues where required to ensure positive outcomesSupporting venue operations through roster coordination, shift coverage and communication of daily venue activities that may impact patrons and membersWorking collaboratively with the Customer Experience Manager to support team development, staff inductions, training initiatives and administrative projectsRequired skills and Qualifications:Proven experience in a customer service, hospitality, recreation or supervisory roleStrong leadership, communication and interpersonal skills,



with the ability to coach and mentor team membersAbility to manage competing priorities, resolve customer concerns and maintain a positive customer experienceDemonstrated ability to uphold workplace standards, procedures and organisational valuesValid Victorian Working with Children Check, First Aid Certificate, CPR Certificate and Australian working rightsShortlisted candidates may be subject to pre-employment screenings, including criminal record, social media, and adverse media checks.Why is this a great place to work?
Our Patrons and Teams You'll be surrounded by elite athletes daily and supporting a wide range of elite sports and world-class events, as well as community sport and recreation.
You'll be challenged daily and can develop yourself as a person as well as gaining valuable career skills.
You'll be part of a dynamic and supportive team of people who are great to work with.Free parkingMSAC Gym and Performance Membership including family and friends' discountsDiscount at SSCT food & beverage and retail outletsComplimentary court hire for casual bookings across SSCT venuesOur Workplace Training and professional developmentFlexible working arrangementsEmployee Assistance Program providing free confidential support for your mental healthInclusive environment recognising our diverse workforce and communityEmployee recognition through our Values in Action programJoin us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best.SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities.Successful applicants will be required to provide a current
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📌 Customer Experience Supervisor (Melbourne)
🏢 State Sport Centres
📍 Melbourne