Support the workshop.
Assist the service team.
Make a real impact behind the scenes.Are you an experienced Truck Service Advisor, Warranty Administrator, Foreman, Workshop Controller or senior technician looking for a role that offers variety without the pressure of a full customer-facing workload?
Westar Trucks Campbellfield is seeking an Internal Service Advisor to support our Workshop Controller, Service Advisors and Warranty team.
This unique position sits at the heart of the dealership's service operation, helping keep jobs moving efficiently while providing technical, administrative, and customer support as needed.This role is ideal for someone who understands truck dealership service operations and enjoys working across multiple areas of the business.
You'll spend much of your time supporting workshop workflow, coordinating information between departments, assisting with warranty processes and stepping in to support customer-facing Service Advisors during busy periods.What's on Offer?
Competitive base salary+ commissions with career development opportunitiesVaried role across Workshop, Service and Warranty functionsOpportunity to step off the tools while staying technically involvedWork with leading truck brands and experienced dealership professionalsOngoing manufacturer and dealership trainingStable employment with a growing and respected businessEmployee discounts on vehicles, servicing and partsSupportive team environment and strong leadershipJob security with a long-established automotive groupAbout the RoleWorking closely with the Workshop Controller, Service Advisors, Technicians and Warranty team,
you will help coordinate the day-to-day flow of work through the service department.Your responsibilities will include:Supporting the Workshop Controller with administration and workflow coordinationAssisting Service Advisors with customer communications and repair updatesProviding warranty administration and claim supportMonitoring repair order progress and workshop activityLiaising with technicians regarding job status and repair timelinesWorking with the Parts Department to ensure productive job completionAssisting with customer enquiries during peak periodsSupporting quality control and vehicle handover processesMaintaining accurate service and warranty documentationHelping identify and resolve workflow bottlenecks within the service operationAbout YouThis opportunity could suit someone currently working as a:Truck Warranty Administrator looking for career progressionWorkshop Controller wanting a sideways move with less pressureTruck Foreman with strong administration and customer service skillsLeading Hand or Senior Technician looking to transition off the toolsTo be successful, you will have:Experience within a truck or heavy vehicle dealership environmentStrong understanding of service department operationsKnowledge of warranty processes and repair order administrationExcellent communication and customer service skillsHigh attention to detail and organisational abilityThe ability to build positive relationships across workshop, service and parts departmentsStrong computer and administrative skillsA customer-focused approach and team-first attitudeWhy Join Patterson Cheney?
Join a 3-time Employer of the Year and one of Australia's largest automotive businesses, employing approximately 1,000 team members across multiple dealerships and truck brands.
We've built our success on delivering exceptional customer service and creating rewarding careers for our people.If you're looking for a role that combines workshop knowledge, service operations, customer interaction and warranty support, we'd love to hear from you.
#J-*****-Ljbffr