Journey Early Learning – Macquarie Park NSWAt Journey Early Learning, we're focused on creating environments where children feel safe, secure and inspired to explore their curiosity and wonder.Our centres are supported by a connected ecosystem of teams working together to deliver exceeding outcomes for children, families and communities.
We're an aspirational organisation—always looking to challenge ourselves, evolve, and be better.About the RoleAs a Family Enrolments Specialist, you'll be the first point of connection for families beginning their Journey.
You'll play a key role in shaping their experience, supporting enquiries, coordinating tours, and guiding families through the enrolment process.Working closely with our Centre Leadership Teams, you'll help drive occupancy while ensuring every interaction is warm, qualified, and aligned to our values.What You'll Be DoingResponding to family enquiries via phone, email and online platformsBuilding authentic connections with families and understanding their needsBooking and coordinating tours with our centres across VIC, QLD and NT.Preparing centres for successful tours and ensuring a seamless experienceFollowing up with families post-tour to support enrolment decisionsManaging enrolment documentation and maintaining accurate recordsPartnering with centres to support occupancy and waitlist managementContributing to continuous improvement across enrolment processes and family experienceAbout YouYou're someone who genuinely enjoys connecting with people and creating positive experiences.You'll bring:Experience in customer service, enrolments, sales support or administrationStrong communication skills and confidence across phone and digital channelsA natural ability to build trust and influence with warmth and professionalismExcellent organisation and attention to detailA proactive, solutions-focused mindsetExperience with CRM systems (desirable, not essential)A current and valid Working With Children Check (WWCC), or willingness to obtain prior to commencementWhy Join JourneyHybrid working model – balance your time between home and officeBe part of a purpose-driven organisation making a real differenceWork within a collaborative ecosystem that supports our centresOngoing development in a growing, aspirational organisationContribute to creating exceeding services for children and familiesOur ValuesAt Journey, everything we do is guided by:Connection – building meaningful relationships with families, children and each otherConsideration – showing care, respect and thoughtfulness in every interactionCommunication – keeping things clear, consistent and collaborativeApply NowIf you're passionate about creating exceptional family experiences and want to be part of a team that's shaping the future of early learning, we'd love to hear from you.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Enrolments Specialist — Hybrid & Family Experience Leader (Sydney)
🏢 Journey Early Learning
📍 Sydney