Job Requisition ID #26WD******Position OverviewThe Technical Account Manager is a trusted technical partner for Autodesk Water Infrastructure enterprise customers, helping them improve product adoption, support outcomes, and realise business value.The role works closely with Customer Success Managers, Technical Support, Product, and other internal teams to understand customer workflows, manage technical risks, and coordinate actions that support customer success.ResponsibilitiesCustomer technical partnership: Build trusted relationships with customer technical stakeholders and maintain a strong understanding of customer workflows, environments, and support needsSupport experience and escalation management: Monitor support cases, trends, and escalation risks, and coordinate with Technical Support, Product, CSMs, and other internal teams to support timely follow-up and resolutionCustomer success planning and delivery: Support the CSM in account planning, business reviews, and the delivery of agreed customer success activities, including keeping account notes, actions, and support insights currentTechnical adoption and enablement: Coordinate TAM- or TAS-led activities such as case reviews, coaching sessions, support process integration, user insights, and other Technical Support Management ServicesIndustry and product knowledge: Maintain current knowledge of Autodesk Water Infrastructure products, customer workflows, and relevant industry practices, and share insights to improve customer outcomesVoice of the customer: Represent customer needs, risks, and feedback internally to inform prioritisation, product escalation discussions, account planning, and customer success activitiesMinimum QualificationsB.S.
or M.S. in Civil, Environmental, or Water Resources Engineering, or a related disciplineMinimum of 5 years of experience in water infrastructure, water resources modelling, hydraulic modelling, or asset performance modelling, ideally in a customer-facing, consulting, SME, or project delivery roleDemonstrated knowledge of hydraulic modelling, asset performance modelling, and Esri GIS in customer or project delivery contextsExperience developing and presenting technical documentation, recommendations, or customer-facing technical materialsDemonstrated ability to collaborate effectively with cross-functional teams to coordinate customer outcomes, resolve issues, and support shared customer success goalsDemonstrated customer focus,



with the ability to understand customer needs, manage expectations, prioritise multiple tasks, and follow through on commitmentsStrong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholdersPreferred QualificationsExperience using Autodesk Water Infrastructure products, such as InfoWater Pro, InfoWorks WS Pro, or InfoWorks ICM, in a water utility or engineering consulting environmentExperience in business development, customer success, technical account management, or customer-facing technical consulting is highly regardedExperience acting as a subject matter expert, design lead, project manager, or technical advisor on hydraulic modelling or water infrastructure projectsDemonstrated ability to proactively monitor customer issues, identify risks, coordinate internal follow-up, and support timely resolutionAbility to learn current products, workflows, and technical concepts quickly and apply them in customer-facing situationsExperience working across multiple stakeholders, priorities, and deadlines while maintaining clear communication and follow-throughAbility to work independently with moderate to minimal guidance, take initiative, anticipate customer or project needs, and carry tasks through to completionSkills And CompetenciesCustomer success mindset and stakeholder managementTechnical problem-solving, support analysis, and escalation coordinationClear communication with technical and non-technical audiencesCross-functional collaboration across Customer Success, Technical Support, Product, Consulting, and SalesPlanning, prioritisation, and follow-through on customer-facing actionsSuccess MeasuresCustomer technical partnership: Customer stakeholders have clear engagement, documented workflows, and confidence in the TAM as a trusted technical point of contactSupport experience and escalation management: Support trends, risks, and escalations are monitored, communicated, and followed through with relevant internal teamsCustomer success planning and delivery:



Account insights, actions, and support observations are kept current and shared with the CSM to support planning, business reviews, and customer outcomesTechnical adoption and enablement: TAM- or TAS-led activities, such as case reviews, coaching sessions, support process integration, and user insights, are delivered in line with agreed expectationsIndustry and product knowledge: Relevant product, workflow, and industry knowledge is maintained and applied to provide proactive customer guidance and internal insightVoice of the customer: Customer needs, risks, and feedback are represented internally to inform prioritisation, product escalation discussions, and account planningWorking Conditions and TravelThe role is expected to operate in a customer-facing environment and collaborate with internal teams across relevant regions and time zones (APAC, the USA, Europe, and India).
After-hours work is expected occasionally.
Occasional travel or on-site customer activity may be required, subject to business needs and manager approval.Learn MoreAbout AutodeskWelcome to Autodesk!
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Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all.
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Salary transparencySalary is one part of Autodesk's competitive compensation package.
Offers are based on the candidate's experience and geographic location.
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive.
Learn more here: company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.
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📌 Technical Account Manager Water (Victoria)
🏢 Autodesk
📍 Victoria