What Customer Care Engineer Technical Support ...Informations généralesService de rattachement Partout dans le monde, grâce aux solutions innovantes conçues et fabriquées par ses équipes, Sagemcom permet au plus grand nombre d'accéder au haut débit Internet, aux divertissements, et à une énergie maîtrisée.
Entreprise à mission depuis ****, Sagemcom est leader technologique dans le monde des télécoms et de l'énergie, et ses équipes s'engagent chaque jour à fournir des solutions sur mesure et responsables, adaptées aux besoins de leurs clients opérateurs télécom et utilities.Aujourd'hui, notre Groupe est :Numéro 1 mondial des solutions haut débit (box internet et services logiciels associés)Leader technologique des solutions audio-vidéo (hubs vidéo 4K et Video SoundBoxTM )Leader européen des solutions smart-grid (comptage communicant, réseaux intelligents, électrification rurale, IoT)En ****, Sagemcom a réalisé un chiffre d'affaires de 2.3 milliards d'euros, et s'appuie sur ***** collaborateurs répartis dans plus de 50 pays.Intégrer le groupe Sagemcom, c'est rejoindre un groupe de dimension internationale, où vous pourrez chaque jour relever de nouveaux défis.
Si le travail en équipe, l'agilité, la créativité et les nouvelles technologies vous intéressent, rejoignez l'aventure !
RéférenceTitre du poste : Technical support engineer H/FContrat : CDIDescription de l'équipeYou will join Sagemcom's local Smart‐Metering team in Melbourne, working in close collaboration with our global R&D; organisation distributed across France, Tunisia and Hungary.




Sagemcom develops and deploys Smart Water and Smart Metering solutions, combining connected meters with the SICONIA information system hosted on cloud infrastructure.
Australia is an significant region for Sagemcom, with several Smart Water projects currently being deployed using NB‐IoT networks and our cloud‐based SICONIA platform.
As part of the local team, you will work directly with customer technical teams, field engineers, and offshore R&D; experts to ensure smooth operations and high‐quality system performance.Description de la missionAs a Technical Support Engineer, you act as the primary technical interface for our Australian customers.You support both production and test environments, ensuring proper operation of the full end‐to‐end solution and coordinating incident resolution with offshore teams.Main Activities1) Production Environment (RUN)Serve as the main technical point of contact for customer operational teamsAnalyse tickets and incidents, verify alignment with specificationsInvestigate issues (logs, traces, monitoring tools, network captures) to diagnose and restore IT services as quickly as possibleCollaborate with offshore R&D; teams (France / Tunisia / Hungary)



throughout the resolution processEnsure compliance with contractual Service Level Agreements (SLAs)Provide Level‐2 support for the full end‐to‐end solution (information system + connected meters)2) Test & Integration Environment (BUILD)Support the customer's testing and validation teamsRun integration tests between Sagemcom systems and customer IT systemsPerform functional and qualification tests on the customer's test platformMonitor progress of integration and acceptance testingDocument test results and share clear follow‐up with internal and customer teamsProfil recherché :Troubleshooting skills on distributed systems (server logs, monitoring tools, network captures)Hands‐on experience with Linux environments (RedHat / CentOS)Solid understanding of network protocols and security principles (TCP/IP, TLS, PKI)Ability to work effectively with international R&D; teamsGood communication skills and customer‐facing experienceAutonomy, attention to detail, structured approach to problem‐solvingSagemcom est une entreprise handi-accueillante.Ce que vous trouverez chez Sagemcom :Why joining us:Contribute to meaningful national smart‐metering programsWork on contemporary IoT, Cloud and distributed system technologiesGain autonomy in a local environment while being supported by experienced global R&D; teamsDevelop strong expertise on end‐to‐end system operation and integrationJoin a multicultural and cooperative team with flexible work practicesTake on a visible role with direct impact on customer satisfactionLocalisation du posteOcéanie, Australie, Melbourne
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