Customer Service & Office Administration AssistantAccel Service Group Pty Ltd – Huntingdale VICAccel Service Group (Accel Air) is a growing air conditioning and service business based in Huntingdale, VIC.
We're proud of our hands‐on team and the lasting relationships we've built with our customers.
We value our people, invest in their development, and work together to deliver outstanding service on every job.About the roleWe're looking for an organized and customer‐focused Customer Service & Office Administration Assistant to join our Huntingdale office full time.
You'll be the first point of contact for our customers and a key support to our office and field teams.
That means answering calls and enquiries, booking jobs, and keeping everything running smoothly behind the scenes.
If you enjoy helping people, love being organized and thrive in a busy environment, this role is for you.Key responsibilitiesAnswer inbound calls, emails and enquiries professionally and promptlyBook, schedule and confirm service jobs and appointments for our techniciansPrepare quotes, process orders and raise invoices accuratelyKeep customer records and job information up to date in our CRM (Salesforce)Follow up on quotes, outstanding jobs and customer feedbackResolve customer concerns and escape issues where neededWork closely with the sales,



service and management teams to meet customer and business goalsFollow company policies, procedures and compliance requirementsAbout youPrevious experience in customer service, administration or a similar office roleExcellent phone manner and written communication skillsStrong organizational skills and attention to detailConfidence using computer systems, including Microsoft Office / Google WorkspaceExperience with Salesforce or a similar CRM is highly desirableExperience in scheduling, dispatch or a trade or service business is a bonusAbility to juggle multiple tasks and stay calm under pressureA reliable, punctual and positive team playerWillingness to learn and grow with the businessWhat we offerWe are committed to supporting our employees' growth and wellbeing.
Our competitive benefits package includes opportunities for career development and career progression within a supportive work environment.
We recognize the importance of work‐life balance and foster a collaborative culture where your contributions are valued.
We offer a competitive salary package commensurate with experience, and a team‐oriented workplace where your success is celebrated.
Additional benefits and incentives may be available depending on performance and role requirements.
#J-*****-Ljbffr

📌 Customer Service & Office Administration Assistant (Melbourne)
🏢 Accel Service Group
📍 Melbourne