Introduction: The Federal Government appointed Country SA PHN to enhance the delivery of focused and appropriate health services to the rural communities of South Australia.
The goal of the organisation is to improve the efficiency and effectiveness of health services for people particularly those at risk of poor health outcomes, improve the coordination of health services, and increase access and quality support for people.
The Opportunity
Located in the heart of the beautiful Barossa Valley, an exciting opportunity has become available for an Information Systems Support Officer to join our team in Nuriootpa, just 50 minutes north-east of Adelaide.
The Information Systems (IS) Support Officer is responsible for providing 1st and 2nd level service desk support, application support, and performing other administration and maintenance duties to support the operations of the Performance, Quality & Information Systems portfolio.
This role involves troubleshooting hardware and software issues, supporting staff use of CSAPHN equipment and applications, developing and delivering user training, preparing, maintaining and updating user and technical documentation.
A copy of the full position description is available here (or visit countrysaphn.com.au)
The Information Systems Support Officer will be responsible and accountable for delivering the following activity in alignment with CSAPHN's Strategic Priorities:
Priority 1: Commission effective and efficient services that deliver health equity
Application SupportProvide support for company-specific applications, including installation, configuration, and troubleshootingAssist users with application-related inquiries and issuesWork with application vendors to resolve technical problems
System Administration
Assist with the administration and maintenance of Windows servers and Office 365 environmentsMaintain and update system monitoring solutions to ensure proactive notification and issue management for critical systemsPerform routine system checks and maintenance tasksSupport the management of user accounts and permissions
Priority 2: Facilitate local capacity for the delivery of responsive, sustainable services
Service Desk Support




Provide 1st and 2nd level support for hardware, software, and network issuesRespond to and resolve service desk tickets from internal and external customers in a timely mannerAssist users with troubleshooting and resolving technical issuesEscalate complex issues to higher-level support when necessary
Priority 3: Improve people's experience of primary health care
Training and Support
Prepare online training material for all CSAPHN systemsConduct training sessions to help staff effectively use IT systems and applicationsProvide guidance and support to users to enhance their IT literacySupport the uptake and use of CSAPHN externally available services by health care providers and service providers delivery care to people living in Country SA
Priority 4: Practice responsible and effective corporate and clinical governance
Network Support
Assist with the monitoring and maintenance of WAN connectivityTroubleshoot network connectivity issues and elevate as neededSupport the implementation of network security protocolsDocumentationMaintain accurate documentation of support requests, resolutions, and IT proceduresUpdate and maintain user guides and technical documentation
Why join us
Country SA PHN offers a great range of benefits to our employees, including:
Competitive salaryAccess to generous not for profit Salary Sacrifice taxation benefits including up to $15,900 for living expenses and $2,650 for meal and entertainment.5 weeks annual leave and 12 days personal leave.Supportive culture - work alongside passionate professionals in an environment that values teamwork, innovation, and accountability.Free Health & Wellbeing Service.Free in office parkingLearn more about working at Country SA PHN by viewing our Employee Value Proposition
To apply,



you must have the legal right to work in Australia and your employment will be subject to an acceptable National Police Check
Whilst this is a full-time position, part time roles may be considered.
Application close Friday 30 October ****, if not sooner.
Skills and Experiences:
About You
Essential Criteria
Qualifications
A relevant post-secondary qualification or equivalent experience within information technology
Experience/Knowledge/Skills/Abilities
Essential
Minimum of 2 years of experience in IT support, preferably in a similar environmentProficiency with Windows operating systems and Office 365 administrationExperience with service desk software and ticketing systemsSound knowledge of network protocols and troubleshootingFamiliarity with application support and troubleshootingExcellent problem-solving abilitiesStrong communication skillsGood organisational skills, including the ability to plan, execute and achieve several priority work functions concurrentlyAbility to work independently and as part of a teamHold a current Driver's License
Personal Attributes
Demonstrates integrity and is committed to the appropriate and ethical use of information, data and analytics.Demonstrates creativity and innovation, generating recent ideas.
Actively influences and promotes ideas that improve commissioning and investment of CSAPHN.Demonstrates teamwork in pursuit of CSAPHN goals.
Encourages resolution of conflict within the group.Knowledge of and commitment to the principles of multiculturalism, equal opportunity and occupational health and safety.
Desirable Criteria
Experience with administration of Microsoft Intune endpoint managementExperience and sound understanding of Jira and or Confluence.Experience and sound understanding with CRM and or Dynamics 365.
Further information on the role can be obtained by contacting Mark Ascensio, Manager Information Systems by emailing
Aboriginal and Torres Strait Islander people are encouraged to apply as Country SA PHN seeks to strengthen a responsive and supportive workforce reflecting our diverse communities.
For more information about Country SA PHN, please visit
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📌 Information Systems Support Officer (South Australia)
🏢 Country
📍 South Australia