DescriptionAbout usAt Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world.
As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.About The RoleJoin us in this key Senior Mobility Engineer role where you will manage the day-to-day operations our client's EMM systems.
You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative.
As a Senior Mobility Engineer you will lead and manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom's EMM customer baseOur teamThis is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights!
You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations.
The Mobility Services team helps companies by supporting their environments day to day and recommending best practices to follow and implement.
The team designs, builds and supports solutions end to end allowing our customers to switch to contemporary managed solutions and support them along the way in conjunction with other Datacom groupsThis role requires Australian Citizenship and Eligibility to obtain a NV1 Clearance ***What You'll DoAs Senior Mobility Engineer, you will be responsible for but not limited to:Escalation point of contact for customers and team membersUsing tools and processes to deliver services to customers in accordance with SLAsCreation of design documents (HLD, DDD and LLD)Build customer environment using Microsoft Endpoint Manager (Intune)Build customer environment using VMware WS1Provide technical leadership for major incidentsEnsure all tickets are up to date with detailed descriptions of actions taken and information in a timely mannerEnsure all systems are built to agreed processes and design (e.g. Build guides)Identification of inefficient procedures or processes and suggesting improvements for implementationProvide governance to all implementations and changes affecting iOS and Android OS devicesProvide governance to all implementations and changes affecting the Google Chrome OS device environmentConfigure Apple Business Manager (VPP, ADE and MDM Servers)Assume the role of technical leader or design engineer in deployment/refresh projects as required.Follow best practice methodologies and adhere to recognized ITIL processes (e.g. Change/release)Complete time recording processes for work performed as requiredDocument Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensingAssist with,



and drive the identification and implementation of shift left initiativesDaily checks and monitoring – as requiredMonthly reports - Provide data and analysis of the data as requestedDocumentation – Provide and maintain documentation of systems and servicesProvide Regular and relevant updates to the records of Support and Problem Management processesCustomer SatisfactionEnsure outstanding levels of customer satisfaction by demonstrating the following:Timely responses to customer queriesProfessional verbal and written communicationAttendance to, and active participation in internal/customer meetingsFollow-up on assigned action items assigned during meetingsOperational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changesCreating efficiencies to enhance our ability to support the customers environment.Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiativesEfficient and effective use of the call management system(s) for assigned customersBe available to travel to Datacom office, customer sites, and conferences when requiredValidate and assist in the maintenance of the customer's risk and issues registersTeam EngagementAbility to operate in a team environment by demonstrating the following:Be an effective ambassador for Datacom behaving in ways consistent with the Datacom ValuesDevelop effective working relationships with other members of the team to ensure the best team outcomeLiaise directly with team members, client or other third parties to obtain required information or decisionsDemonstrate proactive ownership of identified issues as well as effective communications for suggested resolution effortsPerform work after-hours where required for project and/or support engagements.Share relevant knowledge, experience, and ideas with team members with the aim of building team competenceProvide constructive feedback to improve team and corporate capabilityProactive open and honest communication at all levels and remains accountable for personal performanceSupport other members of the wider Intelligent Workspace group wherever possibleProject DeliveryCommitment to exceptional project delivery by demonstrating:Compliance with Datacom Delivery MethodologiesEnsure project design principals result in service improvements,



efficiencies and/or cost reductions for the customer/Datacom post implementationSuccessful and responsive project delivery within schedule and budget estimatesAssigned project activities are completed un-supervised or under guidance of the Project Manager if assignedClose collaboration with customers to ensure delivery of project outcomesIdentify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clientsAccurate and efficient delivery of project tasks minimising re-workAccurate and timely contribution to project reportingAccurate and timely completion of time sheeting for daily activitiesUp-to-Date utilisation forecasts based on assigned work are maintainedAssisting pre-sales with scoping of project engagements in customer environmentManging workloads to allow warm handover to BAU when required for project engagementsProduce accurate, concise, and timely reports as requiredTraining and DevelopmentCommitment to personal development by demonstrating:Development, maintenance, and execution of initiatives in alignment with a personal development planAttain and/or maintain relevant industry or professional certification(s)Provide constructive feedback on the development needs of the teamProvide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improvesTake responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.What You'll BringPreferably within an IT managed service provider, with approx.
2 years' experience in a similar Mobility role.
You will possess excellent knowledge of iOS, Android.
Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS and Enterprise applications as well as SOTI, Google admin, and Microsoft Intune administration skills.
You will bring exceptional troubleshooting, customer service, communication, and prioritization skills; and will be comfortable and able to work autonomously with minimal supervision.Culture and benefitsJoin a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact.
From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personallyWe're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work.
Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.Why you will love working herePaid parental leave24/7 Employee Assistance Programme (DataCare)Ongoing learning, certifications, and career development opportunitiesAccess to industry-leading learning platforms and future skills trainingRecognition programmes that celebrate great workGreat employee discounts and financial wellbeing benefitsMeaningful work that makes a real impact
#J-*****-Ljbffr

📌 Senior Mobility Specialist (Melbourne)
🏢 Datacom
📍 Melbourne