Flexible, hybrid working setting with real growth opportunitiesSupport the technology that keeps KFC restaurants connected and tradingBuild your IT career with an iconic global brandOur Restaurant Support Specialist – Level 1 provides first-line IT support to KFC restaurants, helping our teams resolve technology issues quickly and keeping restaurant operations running smoothly.You'll be one of the first points of contact when our restaurant teams need technical support, troubleshooting issues across restaurant hardware, software, connectivity and critical technology platforms.
You'll resolve what you can at first contact, coordinate escalations when specialist support is needed, and provide a calm, confident experience for our restaurant teams when it matters most.If you're early in your IT career, love solving problems and enjoy helping people, this is a great opportunity to build your technical capability in a fast-paced environment.This role supports our restaurants 7 days a week, so you'll work a rotating shift roster:Rotating roster across the full 7-day weekOperating hours between 6:00am and 12:00 midnightHOW YOU'LL MAKE A DIFFERENCE AS OUR RESTAURANT SUPPORT SPECIALISTProvide first-line IT support to KFC restaurant teams, responding to incidents and service requests via phone, chat and Jira Service ManagementTriage and prioritise incidents based on urgency and impact, completing initial troubleshooting to identify the best path to resolutionTroubleshoot common issues across restaurant hardware and software, including passwords, access,



devices and network connectivityAim to resolve issues at first contact by using established knowledge articles, runbooks and standard troubleshooting processesEscalate more complex incidents to Level 2, Field Services or third-party vendors, providing clear handovers and completed diagnosticsTake ownership of escalated issues by following up with relevant teams and helping ensure restaurant teams receive a timely resolutionProvide clear, confident and customer-focused support to restaurant teams, including during busy and high-pressure trading periodsRespond with urgency to critical incidents that impact a restaurant's ability to trade, while maintaining a calm and structured approachMaintain and contribute to knowledge articles and standard fixes, helping make common issues easier and faster to resolveIdentify recurring issues and work with the broader Service Desk team to support ongoing improvements to systems, processes and service deliveryWHAT YOU'LL BRING:1–2 years' experience in IT support or a similar technical support environmentFoundational troubleshooting skills across Windows, networks, hardware and softwareExposure to POS systems or restaurant technology is advantageous,



but not essentialStrong problem-solving skills with a logical and structured approach to troubleshootingClear and confident communication skills, particularly when supporting non-technical usersA customer-first mindset and the ability to provide helpful, professional supportAbility to remain calm and focused when resolving issues in a fast-paced environmentStrong attention to detail when documenting, prioritising and handing over incidentsA proactive approach to learning and developing your technical knowledgeA collaborative mindset and willingness to work across teams to get issues resolvedWHY KFC?
At KFC, you'll be part of a business that combines the scale of a global brand with the opportunity to make a visible impact locally.
We offer a collaborative, people-first culture where you'll work alongside talented teams, build meaningful partnerships and contribute to initiatives that shape the future of the business.Monthly mobile phone and home internet contributions.You'll also enjoy:Flexible and hybrid ways of working, including time together at our Frenchs Forest Restaurant Support CentreSignature career development and leadership programsAdditional leave to focus on your wellbeingMonthly mobile phone and home internet contributionsSalary continuance cover for permanent employeesCulture Club events and initiativesFree secure onsite parking at Frenchs ForestREADY TO MAKE AN IMPACT?
If you're ready to build your IT career in a fast-paced, supportive environment, we'd love to hear from you.
#J-*****-Ljbffr

📌 Restaurant Technology Support Specialist - Level 1 (Sydney)
🏢 KFC
📍 Sydney