Receptionist / Client Experience Coordinator | Full Time | Norwest HQ
Balance Health and Performance · Norwest NSW **** (with travel to Belrose and Alexandria as needed)
$70,000 + super · 38 hours per week
We're looking for people who feel aligned with us.
Is that you?
At Balance Health and Performance, our mission is "Making a difference through exceptional patient care and nurturing our team's career progression."
By the end of ****, we're on a mission to open 10 clinics across Sydney, and that starts with the first person every patient meets: you.
We're looking for an experienced Receptionist to be the heartbeat of our Norwest HQ.
You'll create a warm welcome for every patient, keep our clinicians' days running smoothly, and help us deliver the kind of care that keeps people coming back.
What the role involves
Welcoming patients in person and over the phone and making every interaction feel personalManaging clinician diaries, bookings, rescheduling and waitlists to keep schedules full and flowingProcessing payments, health fund claims and invoicing, including workers compensation and CTP accountsResponding to patient enquiries via phone, email and SMSKeeping patient records accurate and supporting our clinical admin workflowsWorking alongside our clinicians and management on day-to-day clinic operationsSupporting our Belrose and Alexandria clinics when coverage is neededEngaging in company initiatives, including training and team days
What's in it for you?




A structured induction program so you're set up for success from day oneCareer planning and quarterly goal setting to work towards your aspirationsQuarterly reviews to celebrate what you've achieved and map out your next stepsQuarter planning days where you help shape the trajectory of BalanceA front-row seat to a growing business, with real opportunity as we expand across Sydney
An engaged and cooperative team who laugh every day
We make a point of getting to know each other, with plenty of banter alongside real teamwork.
We work hard and have fun at the same time.
Daily huddles and weekly team meetings to check in and support each otherTeam events, and the one to always look forward to is our Christmas party
Above all, we're looking for cultural alignment
Our values are:
Doing the right thingMake a differenceAct with purpose
If those words resonate with how you show up for patients, colleagues and the business, we'd love to hear from you.
Conditions of the position
Hours: 38 hours per week, typically Monday to Friday, 9am–5pm.
If you'd prefer a shorter weekday, there's the option to work a Saturday morning instead.Location: Based at our Norwest HQ, with travel to Belrose *****) or Alexandria *****) as needed
What we're looking for
Previous reception or front-of-house experience, ideally in allied health, medical or a similar client-facing settingConfidence with practice management software (Splose experience is a bonus)Experience with health fund, workers compensation or CTP billing (highly regarded)A warm, calm and professional manner, even on the busiest daysStrong attention to detail and the ability to juggle multiple prioritiesFlexibility to travel between our clinics when requiredA current driver's licence and access to a reliable vehicle (preferred)
The successful applicant will be:
Someone who feels totally aligned to our purpose, mission and valuesSomeone who's ready for a challenge and open to growing both personally and professionallySomeone who takes pride in creating an exceptional experience for every patient
#J-*****-Ljbffr

📌 Receptionist (Sydney)
🏢 Balance Health and Performance
📍 Sydney