DescriptionPlease note, this is a 6-month fixed term role.
Due to the nature of the role, you must be an Australian Citizen and eligible to achieve baseline clearance.About UsAt Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world.
As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.About The Role (your Why)As a Business Analyst, you'll play a key role in identifying, analysing, and delivering business and process improvement opportunities across operational and service environments.
Working closely with stakeholders across business and technical teams, you will gather and document requirements, analyse data and processes, and support initiatives that improve service performance, customer outcomes, and operational efficiency.
You'll contribute to a collaborative and fast-paced setting where continuous improvement, stakeholder engagement, and problem-solving are highly valued.
Our offices are based in Australia and New Zealand.
We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance.
We therefore leave it to you and the team you join to figure out what works best!
What You'll DoEngaging with stakeholders to understand current processes, challenges, and improvement opportunitiesGathering, analysing, and documenting business and functional requirementsSupporting business improvement and change initiatives across operational and service environmentsDeveloping process maps, documentation, reports, and supporting artefactsAnalysing operational, service,



financial, and customer data to identify trends and improvement opportunitiesSupporting root cause analysis and recommending practical solutions to business issuesAssisting with KPI development and performance reportingSupporting process optimisation and continuous improvement initiativesPreparing reports, presentations, and stakeholder communicationsCollaborating with delivery, operational, and customer teams to ensure business requirements are understood and metSupporting business case development, cost-benefit analysis, and impact assessmentsMonitoring and reporting on operational issues, risks, and improvement outcomesSupporting a positive health and safety culture in line with Datacom policyWe are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.What You'll BringRequired experience:5+ years' experience in a Business Analyst, Process Analyst, Service Analyst, or similar roleDemonstrated experience gathering, documenting, and validating business requirementsStrong analytical and problem-solving skills with the ability to interpret data and provide recommendationsExperience analysing and improving business processes and workflowsStrong stakeholder engagement and relationship management capabilityExcellent written and verbal communication skillsExperience facilitating workshops, meetings,



and business discussionsAbility to manage competing priorities across multiple initiativesUnderstanding of service delivery methodologies, including ITIL and project delivery frameworksExperience preparing reports, presentations, and structured business documentationBachelor's degree in business, Information Technology, Engineering, Economics, or a related disciplineNice to have:Experience within managed services, IT services, or operational service delivery environmentsBusiness Analysis certification such as CBAP, CCBA, or equivalentITIL Foundation certificationExperience supporting business transformation or continuous improvement initiativesLean, Six Sigma, or process improvement certificationKnowledge of change management principles and practicesCulture And BenefitsJoin a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact.
From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work.
Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.Why you will love working herePaid parental leave24/7 Employee Assistance Programme (DataCare)Ongoing learning, certifications, and career development opportunitiesAccess to industry-leading learning platforms and future skills trainingRecognition programmes that celebrate great workGreat employee discounts and financial wellbeing benefitsMeaningful work that makes a real impact
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📌 Business Improvement Analyst - Fixed Term (Canberra)
🏢 Datacom
📍 Canberra