Level 2 Support Engineer | Managed Services | Brisbane | up to $110,000 + superAbout the CompanyOur client is a technology services business delivering managed ICT services and solutions to small business, enterprise and government customers across Australia.
Known for a relaxed but skilled environment, the business backs its people with a collaborative, supportive culture and clear pathways for growth.The role is hybrid working - 2 days in the office, 3 remoteAbout the RoleThis is a full-time, permanent role based in Brisbane or South East Queensland, sitting within the Managed Services team.
You'll resolve escalations from Level 1, engage Level 3 when needed, and mentor Level 1 engineers while keeping customers informed.BenefitsSalary range $90,000 to $110,000 + super depending on experienceHybrid - 2 days in the officeStructured career pathways and access to a dedicated learning platformDuties / Key ResponsibilitiesResolve complex Level 2 issues across hardware, software, networking, cloud and Microsoft 365, minimising customer impact and downtimeOwn escalations from Level 1, bringing in Level 3 engineers where requiredProactively monitor customer environments and keep customers updated through to resolutionMaintain accurate ticket notes, technical documentation and knowledge base articlesMentor Level 1 engineers and support project rollouts and service improvement initiativesSkills and Experience3+ years in a technical support,



service desk or managed services roleStrong technical knowledge across Windows, macOS, networking, server infrastructure and business applicationsHands-on experience supporting and administering Microsoft 365 environmentsExposure to Azure, Intune, Teams, and enterprise firewall and wireless platformsProven troubleshooting skills with strong attention to detailClear communicator who can explain technical issues in plain languageCustomer-first, collaborative and comfortable juggling competing prioritiesAvailability for rostered shifts between 7am and 7pmMSP experience, an IT qualification and certifications such as ITIL, CompTIA, Microsoft or Azure highly regarded (working towards certification is welcome too)About Allura PartnersAllura Partners was founded to support private equity firms by placing C‐Suits to lead, transform, and scale portfolio companies.
Today, in addition to our proven private equity specialisation, we've become a trusted partner for major ASX‐listed and private enterprises in Australia, offering executive search, recruitment, and business transformation.
Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital.
We connect businesses and top‐tier talent, exceeding expectations and driving lasting impact.Level 2 Support Engineer | Managed Services | Brisbane | up to $110,000 + super
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📌 Level 2 Support Engineer (Brisbane)
🏢 Allura Partners
📍 Brisbane