At Australian Unity, we're reimagining how health and care are delivered in local communities.
By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.
As a Scheduling Coordinator, you'll play a key role in making this happen.
In this fast-paced role, you'll plan and organise services, so they run smoothly and meet customer needs.
You'll work closely with our supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support.
You'll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings.
Your work will directly impact the independence and well-being of our customers, helping them live confidently at home.
This is a full-time hybrid positionwithfour days based from your choice of our Tuggerah or Newcastle office, and one day working from home each week.
In this role, you'll manage rostering and scheduling across the Greater Newcastle and Hunter Valley region.
Hourly rate of $***** + Super.
Key accountabilities:
Schedule and manage care worker rosters, including intraday changes and leave requests
Ensure compliance with rostering guidelines, training, and funding requirements
Coordinate third-party service bookings and supplier engagement
Act as first point of contact for customer scheduling enquiries, providing timely and friendly support
Use systems to maintain accurate data and support payroll accuracy




Provide workforce insights to leaders and assist with recruitment alignment
Deliver occasional after-hours support when rostered
Promote safety, quality and compliance in all activities
What You Will Bring
Experience in scheduling or rostering is ideal but not essential — we also welcome applicants from a call centre, retail or customer support background looking for a career change
High attention to detail and commitment to quality and compliance
Ability to work to tight deadlines and manage changing priorities
Strong communication skills and empathy for customers and colleagues
Proficiency in Microsoft Office and general administration practices
Experience using Procura/Genesys/Tableau/Easy Roster would be highly regarded
Why work for Australian Unity?
Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
Flexible Work Options –hybrid role combining WFH & Branch days
Career development with full access to LinkedIn Learning & internal opportunities
Staff discounts across our insurance products, travel and retail partners
Fitness Passport – discounted access to 1,500+ gyms & facilities
Novated Car Leasing options through our partners Maxxia or Flair Cars
14 weeks paid Parental Leave
Australian Unity is an Equal Chance employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
To view our Reconciliation Action Plan, please click about-us/reconciliation-action-plan
#J-*****-Ljbffr

📌 Health Concierge - Scheduling Coordinator (New South Wales)
🏢 Australian Unity
📍 New South Wales