Job DescriptionJoin A1 Roadlines, proudly backed by Varley GroupA1 Roadlines is a proud member of Varley Group, one of Australia's largest and most respected privately owned engineering and manufacturing organisations.For decades, A1 Roadlines has been a trusted provider of road safety and traffic management solutions, supporting customers across Australia with high-quality products, industry expertise and exceptional service.
Supported by the strength, stability and resources of Varley Group, A1 Roadlines combines the agility of a close-knit team with the opportunities of a much larger organisation.At A1 Roadlines, our people are at the heart of everything we do.
We value initiative, teamwork and customer service excellence, and we're committed to providing an environment where employees can build long-term careers and make a genuine impact.Why Join Us?
Join a stable and growing Australian manufacturer backed by Varley GroupEnjoy a diverse role that combines customer service, sales support, operations and coordinationWork closely with customers and play a key role in delivering outstanding serviceBe part of a supportive, collaborative and down-to-earth teamLong-term career development opportunities within the broader Varley GroupKnoxfield-based role with a variety of work and no two days the sameAbout the RoleWe're looking for a proactive and customer-focused Internal Sales & Customer Service Coordinator to join our team.This is more than a traditional internal sales role.
You'll become a key point of contact for customers, supporting enquiries, preparing quotations, processing orders and coordinating customer requirements through to completion and delivery.Working closely with Sales, Production, Purchasing and Business Operations, you'll play an important role in ensuring customers receive a seamless and skilled experience from enquiry through to delivery.What You'll Be DoingResponding to customer enquiries via phone,



email and online channelsPreparing quotations and following up opportunitiesProcessing customer orders and maintaining accurate recordsCoordinating customer requirements with Production and internal teamsMonitoring order progress and communicating updates to customersRaising and maintaining job sheets and associated documentationManaging customer backorders and stock availability enquiriesSupporting parts sales, aftermarket enquiries and service-related requestsAssisting with annual inspection and service administration activitiesBuilding and maintaining strong customer relationshipsWorking collaboratively with operational teams to ensure exceptional customer outcomesSupporting continuous improvement initiatives and process efficienciesAbout YouYou enjoy working with people, solving problems and delivering excellent customer service.You take ownership of your work, communicate confidently and enjoy being part of a team that genuinely supports one another.You'll ideally bringPrevious experience in Internal Sales, Customer Service, Sales Support or Account CoordinationStrong relationship-building and communication skillsExcellent organisational skills and attention to detailThe ability to manage multiple priorities and competing deadlinesConfidence using Microsoft Office and business systemsExperience with quotations, order processing and customer communicationA proactive and solutions-focused approachExperience within manufacturing, engineering, industrial, transport, automotive or trade-related industries (highly regarded)A willingness to learn technical products and industry knowledgeWhat's On OfferCompetitive hourly rateLong-term career opportunity with a growing Australian businessSupportive and collaborative team cultureDiverse role with daily customer interactionExposure to a respected national engineering and manufacturing groupOpportunity to develop your skills and build a rewarding careerEmployee Assistance Program (EAP)Stability, security and future career pathways within Varley Group
#J-*****-Ljbffr

📌 Internal Sales Customer Service (Melbourne)
🏢 KG Talent
📍 Melbourne