Job DescriptionCreate your best future and join Bank SA as a Customer Service Officer at our Kadina, SA branch!
What's the role?
As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in.
You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac's financial products and services to support their holistic banking needs.
By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance.
No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!
Assist customers with banking transactions including cash deposits and withdrawalsMaintain accurate cash handling and ensure end-of-day balancingEducate customers on digital platforms such as online banking and our award-winning mobile appIdentify opportunities to improve customers' financial wellbeing through tailored solutionsEnsure compliance with regulatory requirements and internal policiesThis is a part time, branch-based role working 32.5 hours per week and the hours are across and inclusive of Monday to Friday, 9am–4:15pm.What will I need?
Customer Service Experience:



ideally in a customer-facing roleNumerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracyPersonality: an energetic personality coupled with a genuine passion for helping peopleResilience: ability to remain calm and composed whilst handling challenging situationsAdaptability: a will to learn and adapt to new banking procedures and technologiesWhy join us?
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
A variety of leave options including Culture, Lifestyle and Wellbeing leaveTailored learning and development opportunities to help your grow your career within the bankLots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiativesWe're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.
#J-*****-Ljbffr

📌 Customer Service Officer (South Australia)
🏢 BankSA
📍 South Australia