Job Description
The Senior Payments Operations Analyst will provide administrative support for the day-to-day operations, settlements, reconciliation and supporting all our global payment gateways and offices.
Liaising with various gateways globally ensuring the smooth running of each gateway and settling funds to our desired account.
Sandbox testing for any new Payment Service Providers (PSP's) to ensure all functions are working before going live.
Leading KYC onboarding, testing and conducting meetings with PSP's/internal stakeholder, providing guidance to other staff members.
Working closely with the finance team to analyse and optimise PSP fee structures and costs.
Payments Infrastructure & PSP Management
Own and optimise relationships with global PSPs, gateways and banking partners
Lead PSP selection, onboarding, KYC and ongoing performance management
Integration & Testing
Lead integration and sandbox testing of new PSPs with Engineering and Finance
Ensure transaction accuracy, stability and readiness pre go-live
Operations & Settlement
Oversee daily payment operations including deposits, withdrawals, settlements and funding flows
Coordinate with Treasury on liquidity and settlement management
Reconciliation & Controls
Oversee daily, weekly and monthly reconciliations
Investigate and resolve discrepancies, ensuring strong control setting
Data & Reporting
Maintain accurate payment data across volumes, fees and performance
Support monthly reporting and cost analysis across PSPs
Process Improvement
Identify inefficiencies and drive optimisation across payment routing, cost, and success rates
Stakeholder Management
Act as key liaison across Finance, Treasury, Engineering and senior management
Essential
Proven experience working in a fast paced, financial services environment
Min 5 years Settlements/Reconciliation experience
Relationship building skills
Advanced Microsoft Excel/Google Sheets experience
Pro-active, fast learner, accountable and reliable
Strong attention to detail and accuracy
High level of communication skills both written and verbal
Ability to multi task and work under pressure
Ability to work independently
Demonstrate behaviour in accordance with the Eightcap's values
Positive 'can do' attitude
Desired
Strong academic foundation in Finance or Accounting, providing a deep understanding of financial markets and reconciliation principles
Experience reconciling accounting figures and financial records
Previous experience working in a CFD Broker or from treasury or settlements
An understanding or interest in trading, FX or general finance
Can work effectively with a diverse group of stakeholders with various levels of knowledge
Excellent communicator and collaborator
Strong client relationship management and customer service skills
Same as any other employee in Eightcap
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