Job DescriptionExcellent benefits including salary packagingKew locationChallenging and rewarding work environmentFriendly and dynamic teamPermanent, Part Time 24 hours per weekAbout the RoleReporting to the RACS Deputy Operations Manager and working in partnership with the RACS Leadership Team, the Administration Team Leader is responsible for leading the administration function and coordinating the delivery of administrative and operational support services across Residential Aged Care Services, including Berengarra, Auburn House and Prague House.
The role ensures the consistent provision of high-quality customer service, effective resident administration processes, and compliant administrative practices across all sites.
Through day-to-day leadership, coaching and support of administration staff, the Administration Team Leader drives service excellence, continuous process improvement, and positive experiences for residents, families, visitors and stakeholders, while contributing to the achievement of Residential Aged Care Services' operational and strategic objectives.Classification for this position will be HS3.Your ContributionLead and coordinate the RACS administration team, including workforce planning, performance management and staff development.Deliver high-quality resident and customer service, ensuring timely resolution of enquiries, complaints and complex administrative matters.Oversee resident administration processes, including admissions, transfers, discharges, record management and documentation compliance.Manage resident and family communications, including feedback, service updates and engagement activities.Current National criminal history check, or willing to obtain.What we OfferA focus on wellbeing initiatives, with regular events and programsConfidential,



solutions-focused employee counsellingSalary Packaging – Increase your take home pay!
Location with easy access to public transport (109 tram)Regular opportunities for career development to assist you to reach your career goalsCulture of continuous improvementFlexible working arrangements including if eligibility criteria are metAbout St Vincent's Hospital MelbourneSt Vincent's Hospital Melbourne (SVHM) operates three Residential Aged Care Services (RACS) facilities: Berengarra, Auburn House, and Prague House, collectively providing permanent and respite care for 165 residents.
These services encompass mainstream aged care, psychogeriatric care, and specialist programs for individuals with mental health diagnoses, acquired brain injuries and / or a history of homelessness.
All facilities are registered NDIS providers.
The role is primarily based at St George's Health Service (SGHS) in Kew, with responsibilities across campuses and aged care sites.
Residential Aged Care Services (RACS) sits within the Continuing Care Program at SVHM, which also includes Subacute Services (Rehabilitation, Geriatric Medicine, Palliative Care Services), Bed Based Transition Care, Community Services (HIP, ACAS, GP Liaison) and Healthcare for the Homeless Program.Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service.
SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice,



Integrity and Excellence.Eligibility & RequirementsYou may be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
This position is subject to a Victorian government direction regarding vaccination against COVID-19.
Successful applicants must meet these vaccination requirements.Application DeadlineClosing Date: 14 November *******:59pmReconciliation Action PlanAt St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and/or Torres Strait Islander Peoples.
For further information, visit about-us/reconciliation or get in contact at About St Vincent's Health AustraliaSt Vincent's Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in ****.
Founded by the Sisters of Charity more than 180 years ago, St Vincent's is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD.
Our founder, Mary Aikenhead's vision, commitment and inspiration lives on in us and the work we do.
From modest beginnings, St Vincent's Health Australia is today the nation's largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.
The St Vincent's family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.
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📌 Racs Administration Team Leader (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne