Customer Success Manager - Global HCM Solutions ProviderOur client, a company with significant Private Equity backing, is expanding its Australian team and seeking a Customer Success Manager to support the local leadership team.
They help enterprise organisations with data-driven decision making, enabling them to effectively manage their workforce and organisational structure to navigate volatile market situations.As a CSM, you'll be responsible for working closely with existing clients to ensure their continued satisfaction and successful use of the product.
You'll build strong relationships, act as a trusted advisor, and identify opportunities for growth within your account base.On Offer: $130,****-$150,000 + Super + 10% BonusKey Responsibilities:Serve as the main point of contact for a portfolio of enterprise clients, building and maintaining strong, long-lasting relationships.Proactively identify and address client needs, ensuring they are achieving maximum value from our solutions.Collaborate with the sales, product, and support teams to ensure a seamless client experience.Conduct regular business reviews with clients to track progress,



share best practices, and identify new opportunities.Monitor client health metrics and proactively engage with at-risk accounts to improve retention and satisfaction.Identify opportunities for account expansion and additional services.To be successful in this role, you will ideally have:3-5 years of proven experience in a customer success or account management role, ideally within a SaaS environment.Experience working with HR technology or selling into HR departments is a significant plus.Comfortable thriving in a agile and fast-paced environment.Resilient and collaborative team player.Strong problem-solving skills and exceptional communication abilities.
$130,000-$150,000 + Super + 10% BonusOngoing training and support to empower your success in the role.Exposure to enterprise-level client management dynamics.If you're a self-starter with a genuine passion for client success and a commitment to building strong relationships, we invite you to seize this exciting opportunity.
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📌 Customer Success Manager (Sydney)
🏢 Techium Consulting Group
📍 Sydney