Herrenknecht is a world-leading supplier of mechanized tunnelling and mining technology and equipment, delivering innovative solutions for the construction of tunnels and underground infrastructure projects worldwide.As the Australian subsidiary of the global Herrenknecht Group, Herrenknecht Australia provides specialist technical, operational, and engineering support to tunnelling and mining projects across Australia and New Zealand.
Our experienced team works closely with clients throughout the project lifecycle, from planning and machine delivery, site assembly, commissioning, operation, maintenance through to project completion and demobilization.
Our in-house engineering expertise enables us to develop practical solutions to complex challenges associated with tunnel construction and underground works.We are currently seeking an experienced and motivated Service Manager - Tunnelling, Drilling & Mining Projects to join our Australian team, based at our Brisbane Head Office.About the roleThe Service Manager is responsible for the strategic planning, coordination, and delivery of tunnelling, pipe jacking, horizontal directional drilling and mining projects across Australia & New Zealand.
This role oversees workforce planning, project execution, technical coordination, logistics, budgeting, and site operations associated with tunnelling, drilling and mining equipment.Working closely with clients, project teams, and Herrenknecht Headquarters, the Service Manager will ensure projects are delivered safely, efficiently, on schedule, and within budget while maintaining the highest standards of quality, safety, and operational excellence.This role requires strong leadership, commercial awareness, and a hands-on understanding of tunnelling, drilling, mining, and heavy equipment operations.ResponsibilitiesOperational ManagementStrategically manage workforce forecasting and labour logistics to support tunnelling, drilling and mining projects across AustraliaPlan, coordinate, and oversee the deployment of Herrenknecht field supervisors, technicians, and specialist personnelEnsure adequate manpower resources are available to support TBM assembly, commissioning, operation, maintenance,



and project executionDevelop and implement operational plans to optimise resource allocation and project performanceSupport multiple project sites simultaneously while maintaining operational efficiency and service excellenceProject Delivery & ManagementSupport the delivery of tunnelling, drilling and mining equipment from initial planning through commissioning, handover, and operational supportOversee project execution, ensuring compliance with contractual, technical, safety, and operational requirementsMonitor project schedules, coordinate project activities, and resolve operational and technical issues.Ensure project milestones and deliverables are achieved safely, efficiently, and in accordance with client expectationsCollaborate closely with customers, contractors, and project stakeholders to achieve successful project outcomesMonitor project costs, track expenditures, and implement corrective actions where requiredSupport project budgeting, forecasting, and financial reporting processesAssist with contract administration and commercial project management activitiesIdentify opportunities to improve project profitability, operational efficiency, and resource utilisationLeadership & Workforce ManagementLead, mentor, and supervise project personnel, field supervisors, and technical teamsCoordinate recruitment, mobilisation, and workforce planning requirementsDevelop employee capabilities through training, coaching, and performance management initiativesFoster a high-performance culture focused on safety, teamwork, accountability, and continuous improvementSupport succession planning and capability development across operational teamsQuality, Safety & Environmental ManagementParticipate in the development, implementation, and continuous improvement of Quality, Health, Safety and Environmental (QHSE) management systemsEnsure all project activities are conducted in accordance with company policies, legislative requirements,



and industry best practicesPromote a proactive safety culture and support incident prevention initiativesConduct project reviews, risk assessments, and corrective action follow-up activitiesEnsure compliance with applicable workplace health and safety legislation, regulations, and client requirementsQualificationsMechanical or Electrical Trade Certificate, orDegree in Engineering, Project Management, Construction Management, Mining Engineering, Mechanical Engineering, Electrical Engineering, or a related disciplineSkills & ExperienceExtensive experience in tunnelling, pipe jacking, HDD, mining, underground construction, heavy industry, or major infrastructure projectsProven experience managing field supervisors, technicians, and specialist personnelDemonstrated experience managing TBM projects, heavy equipment mobilisation, commissioning, maintenance, and field service operationsExperience managing project budgets, contracts, and commercial performanceStrong understanding of Australian workplace health and safety legislation and industry standardsStrong project and operations management capability within tunnelling, mining, construction, or heavy engineering environmentsDemonstrated experience managing complex capital equipment projects and multidisciplinary teams.Solid commercial acumen and contract management skillsExcellent leadership, communication, and stakeholder management abilitiesStrong budgeting, cost control, and financial management capabilitiesAdvanced planning, scheduling, and resource management skillsSound understanding of TBM operations, underground construction methodologies, and heavy equipment logisticsExcellent problem-solving and decision-making abilitiesThorough knowledge of Quality, Health, Safety and Environmental management systemsWillingness to travel nationally to support project requirements as requiredThis is an exciting opportunity to join a global leader in mechanised tunnelling technology and play a key role in delivering some of Australia's most significant tunnelling and mining projects.
You will work alongside highly experienced industry professionals and contribute to the successful delivery of technically challenging and nationally significant infrastructure projects.
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📌 Service Manager - Tunnelling, Drilling & Mining Projects (Brisbane)
🏢 Herrenknecht
📍 Brisbane