Customer Service Coordinator – Barbell Foods
Location: Canberra
Contract type: Permanent part‐time (15 hours per week)
Salary: $31,600 + Super ($80,000 FTE equivalent)
Hybrid working arrangement after training (three mornings in office, two days from home)
Key Responsibilities
Managing customer enquiries via email, phone, social media, reviews, and live chat
Coordinating urgent order changes, cancellations, and customer requests
Resolving customer concerns with a solutions‐focused approach
Communicating proactively regarding shipping delays, backorders, and subscriptions
Escalating product quality concerns and coordinating internal follow‐up
Maintaining help centre content, response templates, and support resources
Monitoring customer feedback and identifying improvement opportunities
Assisting with reporting on customer activity, response times, and service trends
Ensuring all interactions meet service standards and quality expectations
What You'll Need to Succeed
Experience in customer service, administration, support, or customer‐facing coordination roles
Excellent written and verbal communication skills
Confidence handling inbound phone enquiries
Strong organisational and time‐management abilities
The ability to remain calm and professional in challenging situations




Strong problem‐solving skills and customer focus
Experience managing multiple priorities in a fast‐paced environment
What You'll Get in Return
Permanent part‐time role working 15 hours per week
Salary of $31,600 + Super ($80,000 FTE equivalent)
Hybrid working arrangement after training
Supportive and collaborative team culture
Opportunity to join one of Australia's fastest‐growing food brands
Robust work‐life balance and long‐term stability
A role where your contribution directly influences the customer experience and business success
Eligibility
Applicants must be flexible and available for a rotating roster, including weekends and public holidays.
National Police Check (completed within last 3 months), Working with Childrens Check (ACT), Unrestricted work rights in Australia.
Advantages
Permanent part‐time role working 15 hours per week
Salary of $31,600 + Super ($80,000 FTE equivalent)
Hybrid working arrangement after training
Supportive and collaborative team culture
Prospect to join one of Australia's fastest‐growing food brands
Strong work‐life balance and long‐term stability
A role where your contribution directly influences the customer experience and business success
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