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Please specify...Verification *Thank you for your feedbackYour input helps us improve our service.Customer Service SpecialistPosted todayJob ViewedTap Again To CloseJob DescriptionWelcome to Criterion Industries!
At Criterion, we don't just offer jobs – we build careers.
As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.Our culture is Energetic, Committed, and United – values that drive us every day.
You'll feel it the moment you step into our vibrant, up-to-date office in Pinkenba, QLD.
We're looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.When you join us, you're not just starting a new job – you're setting yourself up for a long-term career in a supportive, results-driven environment that rewards hard work and fosters career growth.What You'll Be Doing (Day-to-Day Responsibilities)Customer Interaction & Order Processing – Handle inbound enquiries, process customer orders,



and enter them into our ERP system with precision and efficiency.Providing Expert Product Advice – Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.Managing Customer Cases & Problem-Solving – Work with customers to resolve issues, track orders, and ensure seamless service delivery.Building Relationships – Engage with architects, builders, and subcontractors, adapting your communication style to build long-term customer relationships.Working Cross-Functionally – Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.What You'll Bring (Experience)Customer service experience – ideally in retail, hospitality, or a fast-paced environment where multitasking and customer interaction are key.A natural problem solver – you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.Confidence with humility – you take initiative but are also open to feedback, eager to learn, and driven to improve.Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.Adaptable communication skills – you'll be speaking with architects, builders, and subcontractors, so you need to adjust your approach for different audiences.A strong sense of responsibility – you take ownership of your work and can deliver results.
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📌 Customer Service Specialist: Stable Full-Time Growth (Gold Coast)
🏢 Concentrix Services
📍 Gold Coast