At JB Hi-Fi, we're more than just one of Current Zealand's most trusted retailers - our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do.
We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.
JB Hi-Fi is the perfect place to power your career, and we're excited to hear from you.
Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S; Trading in Australia).
Fantastic discounts across the JB Hi-Fi Group
We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Job Description
We are seeking an enthusiastic and customer-focused Retail Team Member to join our team in New Zealand.
In this role, you will create,



support and contribute to a high-performance culture to enable a great customer experience across the store.
Provide a high level of customer service standards including pre, during and post the sale.
Achieve sales targets for you and your store by:
Putting the customer at the centre of everything you do and creating "Raving Fans"
Participating in all suppliers, compliance and sales training modules
Participate in the STARS coaching program to learn and demonstrate the required sales behaviours
Understand the JB HiFi 5 Steps of selling and demonstrate in all customer interactions
Demonstrate protected work practices and assist the company in providing a safe and healthy setting.
Contribute to the JB HI-FI brand and store experience by assisting with merchandising of all products on the sales floor, adhering to JB Hi-Fi Merchandise standards
Enable a protected work environment for you, your team and customers, ensuring all OHS policies and procedures are adhered to.
Support the efficient delivery and processing of stock into store, following store receiving processes
Manage order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries
Engage positively with Store Management, take on board feedback to continuously grow and learn
Assist with customer service requirements on the counter and on floor payment devices
Assist the Store Management team, where required across our Sales, Merchandise and Operations areas
Qualifications
Experience in being part of a high achieving team
Demonstrated ability in required skills and competencies
Additional Information
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this prospect excites you (even if you feel that you don't meet 100% of the criteria) -
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📌 Retail Team Member (Sydney)
🏢 JB Hi-Fi & The Good Guys
📍 Sydney