Hunts Hotel is a distinguished 4 - star property in the heart of Southwest Sydney, set amongst landscaped grounds and renowned for its reputation, consistency and growth.Hunts is seeking an experienced, guest-focused Front Office Reception Team Member to deliver warm, professional, and seamless service throughout every stage of the guest journey.This is a part-time chance, making it ideal for someone looking for flexibility while working in a dynamic hospitality environment.We're looking for someone who is passionate about hospitality, thrives in a fast-paced setting, and takes pride in creating memorable guest experiences.
As a key member of our team, you'll play an significant role in ensuring every guest feels welcomed, valued, and well cared for from arrival through to departure.THE OPPORTUNITYThe front office reception role is responsible for but not limited to:Providing a warm, welcoming and professional experience for all guests from arrival through to departureManaging guest check-ins and check-outs efficiently and accuratelyHandling reservations, phone calls, emails, online enquiries and booking modifications in a timely mannerProcessing guest payments, refunds and deposits while maintaining accurate guest accounts and recordsEnsuring guest profiles, registration cards and reservation details are completed and maintained accuratelyResponding promptly and professionally to guest enquiries, requests and feedbackResolving guest complaints and service issues effectively, escalating matters where appropriateMaintaining strong knowledge of hotel facilities, services, promotions and local attractionsCoordinating with Housekeeping, Maintenance, Food and Beverage and other departments to ensure guest needs are metMonitoring room status, arrivals, departures and special guest requests to support smooth hotel operationsCompleting daily administrative tasks, reports, reconciliations and operational checklists as requiredSupporting a professional reception area and contributing to a positive, collaborative workplace cultureHunts Hotel is a distinguished 4 - star property in the heart of Southwest Sydney, set amongst landscaped grounds and renowned for its reputation, consistency and growth.Hunts is seeking an experienced, guest-focused Front Office Reception Team Member to deliver warm, professional, and seamless service throughout every stage of the guest journey.This is a part-time prospect, making it ideal for someone looking for flexibility while working in a dynamic hospitality environment.We're looking for someone who is passionate about hospitality, thrives in a fast-paced setting,



and takes pride in creating memorable guest experiences.
As a key member of our team, you'll play an important role in ensuring every guest feels welcomed, valued, and well cared for from arrival through to departure.THE OPPORTUNITYThe front office reception role is responsible for but not limited to:Providing a warm, welcoming and professional experience for all guests from arrival through to departureManaging guest check-ins and check-outs efficiently and accuratelyHandling reservations, phone calls, emails, online enquiries and booking modifications in a timely mannerProcessing guest payments, refunds and deposits while maintaining accurate guest accounts and recordsEnsuring guest profiles, registration cards and reservation details are completed and maintained accuratelyResponding promptly and professionally to guest enquiries, requests and feedbackResolving guest complaints and service issues effectively, escalating matters where appropriateMaintaining strong knowledge of hotel facilities, services, promotions and local attractionsCoordinating with Housekeeping, Maintenance, Food and Beverage and other departments to ensure guest needs are metMonitoring room status, arrivals, departures and special guest requests to support smooth hotel operationsCompleting daily administrative tasks, reports, reconciliations and operational checklists as requiredSupporting a professional reception area and contributing to a positive, collaborative workplace cultureWHO ARE YOUAs a friendly, proactive and service-driven individual, you will possess the following attributes and skills:Minimum 2 years' experience in Hotel Reception, Guest Services, Front Office or a similar accommodation-based roleProven experience delivering exceptional guest service in a fast-paced hospitality environmentExperience managing guest check-ins, check-outs, reservations, guest accounts and service recoveryExperience using a Property Management System such as Guest Centrix, Opera, Protel, RMS or similarExperience handling guest payments, cash balancing and maintaining accurate guest recordsExcellent verbal and written communication skills with a professional and confident mannerStrong attention to detail and commitment to accuracy across reservations, guest profiles and financial transactionsAbility to remain calm,



professional and solutions-focused in a busy environmentStrong organisational and multitasking skills, with the ability to manage multiple priorities effectivelyDemonstrated initiative, accountability, reliability and ownership of responsibilitiesStrong computer literacy across hotel systems and Microsoft Office applicationsAbility to work a rotating roster, including weekends, public holidays and evening shiftsExperience with Guest Centrix, SiteMinder, OTAs, hotel reporting, RSA, First Aid, WHS knowledge or additional language skills will be highly regardedThe Laundy StoryFour generations, countless beers poured, and a legacy built on good old-fashion hospitality, that's the Laundy way.
We kicked things off in **** with the Sackville Hotel in Rozelle and never looked back.
Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families.
Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds.
The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between.
From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.We vibe best with people who are:Accountable – You own your projects, solve challenges and deliver with style.Curious – You"re always asking "what if" and exploring ways to make every event unforgettable.Collaborative – Because the best events are never a solo act.Driven – You thrive under pressure and bring your A-game without losing your smile.We're all about people:At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences.
We're proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities - including First Nations peoples, people with disability, and those from the LGBTQIA+ community.
If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you're comfortable and supported every step of the way.Our Acknowledgement of CountryWe recognise the Tharawal people, Traditional Custodians of the land and waters of Liverpool.
We pay our respects to Elders past and present and extend that respect to all First Nations peoples.
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📌 Guest Service Agent - Hunts Hotel (Sydney)
🏢 Laundy Hotel Group
📍 Sydney