APS3 Participant Support Officer – Full-Time – Multiple NSW Locations $***** per hour + super | Monday to Friday, 8:30am–4:30pm | Contract to December ****DFP Recruitment is seeking experienced and compassionate Participant Support Officers to join a large Federal Government agency across several NSW locations.
While this advertisement is listed in Coffs Harbour, vacancies are also available in other regional and metropolitan offices.
If you are not based near Coffs Harbour, you may still be eligible for one of the other locations.Available office locations:BegaCoffs HarbourKatoombaWindsorParramattaPenrithTamworthTweed HeadsWollongongThe opportunityAPS3 Participant Support Officer$***** per hour plus superFull-time hours onlyMonday to Friday, 8:30am to 4:30pmASAP commencement, subject to pre-employment checks12-month+ Contract through to 31 December ****Potential extension subject to business requirementsApplicants must be able to attend and work from their nominated office location.
Please clearly state your preferred location or locations in your application.
Please note: These are full-time positions only.
Applicants must be available to work Monday to Friday from 8:30am to 4:30pm.
Part-time hours are not available.About the roleAs a Participant Support Officer, you will provide professional, respectful and timely support to customers and stakeholders.
You will respond to enquiries, assist people to understand processes and requirements, maintain accurate records and complete administrative activities in line with established procedures.
Your responsibilities may include:Providing high-quality customer service through telephone,



written and face-to-face channelsResponding to general enquiries and explaining information clearlySupporting customers experiencing sensitive or challenging circumstancesCompleting administrative and data-entry activities accuratelyMaintaining confidential customer information and recordsUsing internal systems to process requests and update informationManaging multiple tasks while meeting deadlines and service standardsEscalating complex matters in accordance with established proceduresWorking collaboratively within a busy and changing service-delivery environmentAbout youTo be considered, you will ideally demonstrate:Experience in customer service, service delivery, administration or the disability sectorExcellent written and verbal communication skillsEmpathy, patience and professionalism when handling sensitive conversationsStrong interpersonal skills and the ability to build rapport with diverse customersSound problem-solving and decision-making skillsStrong attention to detail and accurate record-keepingThe ability to manage competing priorities and adhere to schedulesConfidence learning and using different systemsAdaptability and the ability to work effectively in a changing environmentAustralian citizenship is strongly preferred in line with the agency's eligibility requirementsAvailability to work full time, Monday to Friday from 8:30am to 4:30pmThe successful candidates will be required to complete relevant pre-employment checks, which may include a National Criminal History Records Check, an NDIS Worker Screening Check and referee checks.For further information, please contact Ashley at DFP Recruitment.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.Do not submit any sensitive personal information in your resume.
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📌 Aps3 Participant Support Officer (Coffs Harbour)
🏢 Government client (agency undisclosed)
📍 Coffs Harbour