16h ago , from Australian Unity Group Services Pty LtdAt Australian Unity, we're reimagining how health and care are delivered in local communities.
By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.As a Scheduling Coordinator, you'll play a key role in making this happen.
In this quick-paced role, you'll plan and organise services, so they run smoothly and meet customer needs.
You'll work closely with our supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support.You'll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings.
Your work will directly impact the independence and well-being of our customers, helping them live confidently at home.This is a full-time hybrid position with four days based from your choice of our Tuggerah, Newcastle or Hunter Valley office, and one day working from home each week.
In this role, you'll manage rostering and scheduling across the Greater Newcastle and Hunter Valley region.
Hourly rate of $***** + Super.Key accountabilities:Schedule and manage care worker rosters, including intraday changes and leave requestsEnsure compliance with rostering guidelines, training, and funding requirementsCoordinate third-party service bookings and supplier engagementAct as first point of contact for customer scheduling enquiries,



providing timely and friendly supportUse systems to maintain accurate data and support payroll accuracyProvide workforce insights to leaders and assist with recruitment alignmentDeliver occasional after-hours support when rosteredPromote safety, quality and compliance in all activitiesWhat You Will BringExperience in scheduling or rostering is ideal but not essential - we also welcome applicants from a call centre, retail or customer support background looking for a career changeHigh attention to detail and commitment to quality and complianceAbility to work to tight deadlines and manage changing prioritiesStrong communication skills and empathy for customers and colleaguesProficiency in Microsoft Office and general administration practicesExperience using Procura/Genesys/Tableau/Easy Roster would be highly regardedWhy work for Australian Unity?
Additional Leave benefits including Community, Wellbeing & Deep Listening LeaveFlexible Work Options -hybrid role combining WFH & Branch daysCareer development with full access to LinkedIn Learning & internal opportunitiesStaff discounts across our insurance products, travel and retail partnersFitness Passport - discounted access to 1,500+ gyms & facilitiesNovated Car Leasing options through our partners Maxxia or Flair Cars14 weeks paid Parental LeaveAustralian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
To view our Reconciliation Action Plan, please click about-us/reconciliation-action-plan
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📌 Health Concierge - Scheduling Coordinator (Central Coast)
🏢 Australian Unity
📍 Central Coast