Job TitleGuest Experience Specialist Flexible Retail HoursLocationGraftonJob TypeCasual / Part time initially moving towards full time hoursPayHourly rate: $***** including loadingShifts8.30am – 5pmJob ResponsibilitiesInteract with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.Provide customers with status reports on shipments, and help to package and ship products as needed.Update customer databases, including contact details, past complaints and resolutions, billing information, and auto‐shipment enrolment.Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.Analyse and set personal and departmental performance goals designed to improve customer satisfaction.
Assist management in coming up with attractive incentives and rewards for superior performance.Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.Job Skills & QualificationsHigh school certificate or equivalentAbility to comfortably sit for long periods of timeGood Computer and Typing SkillsComfortable desk and good Internet connectionPreferredAbility to resolve conflict and de‐escalate tense situationsBenefitsRemote work flexibilityCompetitive pay with performance-based opportunitiesFlexible scheduling optionsOngoing training and professional developmentSupportive and collaborative team environmentAdvancement opportunities based on performanceEqual OpportunityWe celebrate diversity and are committed to creating an inclusive environment for all team members.
All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.Remote Guest Experience SpecialistWe are seeking a motivated and detail‐oriented Remote Guest Experience Specialist to join our remote team.
In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care.
This position is ideal for someone who enjoys helping people, solving problems, and working in a fast‐paced remote workplace.RequirementsPrevious experience in customer service, hospitality, call centre, or administrative roles preferredStrong written and verbal communication skillsComfortable working independently in a remote environmentBasic computer skills and ability to learn new systems quicklyReliable internet connection and a distraction‐free workspaceStrong attention to detail and organizational skillsPositive attitude and solution‐focused mindsetRemote work flexibilityCompetitive pay with performance‐based opportunitiesOngoing training and professional developmentSupportive and collaborative team environmentAdvancement opportunities based on performanceKey ResponsibilitiesRespond to customer inquiries via email, chat, and phone in a timely and professional mannerAssist with service requests, scheduling updates, and general account supportProvide clear information about available services and optionsMaintain accurate records using internal systems and CRM toolsResolve basic customer concerns and escalated complex issues when necessaryFollow internal processes to ensure quality and consistencySupport team initiatives and ongoing customer experience improvements
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📌 Guest Experience Specialist - Flexible Retail Hours (New South Wales)
🏢 Reddy Express
📍 New South Wales